Senior Network Engineer

About the Position

We are looking for a Senior Network Engineer to join our team at Twilio. This role is remote and based in India, specifically in Karnataka, Tamil Nadu, Telangana, Maharashtra, or Delhi. You will be responsible for building, operating, and maintaining the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems.

Responsibilities

• Build, operate, and support the global Twilio IT network infrastructure.
• Keep track of network assets, including network hardware and software.
• Monitor the network performance, availability, utilization, throughput, and latency, providing measurable metrics to the IT leadership team.
• Work closely with stakeholder teams to determine current and future network needs.
• Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe).
• Develop methods and tools to be used to test and implement new LAN/WAN systems.
• Analyze the current network structure and collaborate on how to make the network more efficient, scalable, and sustainable.
• Formulate strategies to maintain and upgrade network systems efficiently.
• Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues.
• Create and maintain documentation for network design, IT network standards, and processes.

Requirements

Required:

• 7+ years of experience with building campus and/or data center network infrastructure, AWS cloud services, and networking.
• 5+ years of experience with Cisco LAN/WAN/Wifi and Palo Alto Networks firewalls.
• 3+ years of experience with AWS cloud services and networking.
• Advanced knowledge of IEEE 802 standards and core IETF networking protocols including 802.11 suite, TCP/IP, DNS, DHCP, routing, and switching protocols.
• Hands-on knowledge of network monitoring.
• Knowledge of network security to implement security policy for compliance.
• Proficient skill in Windows, Mac, Linux client networking.
• Experience in troubleshooting network problems at different OSI model layers.
• University degree in computer science or equivalent experience.
• Excellent written and verbal communication skills.

Desired:

• Cisco CCNA/CCNP Certification.
• AWS certification.
• Zscaler Zero Trust Systems experience and/or certifications.
• Scripting language with API automation.
• Experience with infrastructure as code (IaC) using Terraform.
• Knowledge of ITIL framework and its application in a network environment.
• Project management skills.

We Offer

• Competitive pay.
• Generous time off.
• Ample parental and wellness leave.
• Healthcare.
• Retirement savings program.
• And much more.

About the Company

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day.

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If you are ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.