Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Senior Observability Architect - IRC299209
GlobalLogic is expanding its mature observability and AIOps platform into the European Union. We are seeking a Senior Observability Architect to design and build our EU observability platform, ensuring data sovereignty and GDPR compliance. This role involves standing up the observability stack in EU regions, guaranteeing end-to-end data residency, and laying the foundation for predictive and self-healing capabilities.
Responsibilities
- Design and stand up the EU observability platform (metrics, events, logs, traces) on AWS and Kubernetes, fully resident within EU regions.
- Define a hybrid deployment model so the same stack runs both in public cloud and on-premises in hospital data centres.
- Own the data-residency and GDPR architecture: ensure telemetry, storage, and any AI/LLM processing of that telemetry never leaves the EU.
- Build and operate the Grafana LGTM stack (Loki, Grafana, Tempo, Mimir) with Alloy / OpenTelemetry collection pipelines.
- Integrate alerting and incident workflows (PagerDuty, ServiceNow).
- Establish SRE practices: SLOs, alerting strategy, dynamic thresholds, anomaly detection, and dashboards.
- Partner with the existing platform team to align architecture and reuse proven patterns, while meeting EU-specific constraints.
- Drive the maturity roadmap from foundational monitoring toward predictive and prescriptive (self-healing) capabilities.
- Make independent architecture decisions and help build out an EU team as the engagement scales.
Requirements
Must-have skills and experience
- 7+ years in observability, SRE, or platform engineering, including time in an architect or lead capacity.
- Deep hands-on experience with the Grafana observability stack - Grafana, Loki, Tempo, Mimir (or Prometheus / Thanos equivalents).
- Strong OpenTelemetry experience; Grafana Alloy or equivalent telemetry collectors.
- Production Kubernetes in both managed (EKS) and self-managed / on-prem form (e.g. vanilla Kubernetes, OpenShift, Rancher/RKE, k3s), plus solid AWS cloud experience.
- Hands-on experience deploying and operating observability (or similar) platforms on-premises, not only in cloud - including on-prem object storage (e.g. MinIO, Ceph) and restricted / air-gapped environments.
- Practical understanding of MELT / telemetry pipelines: metrics, events, logs, traces.
- Demonstrated experience designing for data residency / data sovereignty, and working knowledge of GDPR as it applies to telemetry and PII.
- Incident management tooling (PagerDuty, ServiceNow, or similar).
- Infrastructure as Code (Terraform or similar).
Nice to have
- AIOps: anomaly detection, predictive failure analysis, automated or guided remediation.
- LLM-based observability tooling: RAG pipelines, MCP (Model Context Protocol) servers/clients, AI agents.
- Experience running LLM inference under data-residency constraints (EU-resident endpoints / processing).
- Building self-healing or autonomous remediation systems.
- Healthcare / regulated-industry exposure (e.g. PACS, DICOM, HL7).
We Offer
- Empowering Projects: Contribute to groundbreaking projects that leverage cutting-edge technologies and positively impact people’s lives.
- Empowering Growth: Foster a culture of continuous learning and professional development with dedicated Learning & Development support.
- DE&I Matters: Embrace diversity and provide equal opportunities for all individuals in an inclusive and empowering work environment.
- Career Development: Abundance of opportunities for growth and regular interactions to ensure team engagement, motivation, and recognition.
- Comprehensive Benefits: Prioritize the overall well-being of our consultants with a comprehensive benefits package.
- Flexible Opportunities: Work-life balance with flexible opportunities tailored to your lifestyle.
About the Company
GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world’s largest and most forward-thinking companies. Since 2000, we’ve been at the forefront of the digital revolution – helping create some of the most innovative and widely used digital products and experiences. Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products, platforms, and services.