Senior Onboarding Associate
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Job description
About the Position
Senior Onboarding Associate
Dubai, United Arab Emirates
About the Role
Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drive everything we do. Our Commercial team sits at the center of Deliveroo’s marketplace-shaping how we serve restaurants, grocers, and new verticals worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies, we take on big challenges that move the business forward. If you thrive in fast-paced, commercial environments and want to influence the future of a global brand-this is the team for you.
We’re looking for a Senior Onboarding Associate to join our UAE team. You’ll guide new restaurant, ODC, and retail partners in the UAE and Kuwait from sign-up to launch. You’ll coordinate each onboarding step, keep partners informed, and help them go live smoothly and on time.
Responsibilities
- Own the onboarding journey for new restaurant, ODC, and retail partners, from signed agreement through to launch.
- Complete partner admin setup and coordinate menu or catalogue creation, following up on missing information to keep each launch on track.
- Coordinate tablet delivery, installation, and partner training with the relevant internal teams and partner contacts.
- Support partners with admin, menu, and catalogue questions, using the communication channel that best suits their needs.
- Investigate complex onboarding issues, coordinate the right resolution, and keep partners and internal stakeholders updated until the issue is closed.
- Work closely with Sales and Menu teams to resolve questions relating to newly signed partners, missing content, and setup requirements.
- Maintain accurate onboarding trackers, complete a clear handover of live partners to the assigned NPX or Account Manager, and share best practices across the UAE and Kuwait.
Requirements
- Ability to manage partner onboarding or operational workflows independently and take ownership through to completion.
- Strong organization and prioritization skills, with the ability to manage multiple partners at different onboarding stages.
- A service-focused and solution-oriented approach to partner questions, operational blockers, and escalations.
- Strong attention to detail when reviewing partner information and updating systems, menus, catalogues, and trackers.
- Clear written and verbal communication, with the judgement to adapt the channel and level of detail to each partner.
- Confidence working with Sales, Menu, Operations, and account management teams across different markets.
- Ability to learn and use CRM, knowledge-base, and telephony tools; previous experience with these systems is helpful but not essential.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving.
- Make a visible impact every day
- Your work directly improves experiences for customers, partners, and riders.
- Learn fast in an entrepreneurial environment
- Work close to the market with autonomy, pace, and real responsibility.
- Build a career, not just a role
- Stretch yourself, develop new skills, and grow as the business evolves.
- Deliver together in an inclusive culture
- Collaborative, values-driven teams that support how you work best.
We Offer
- Competitive salary
- Opportunity to work in a dynamic and growing global company
- Professional development opportunities
- Inclusive and supportive work environment
About the Company
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
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