Senior Operational Intelligence Developer

About the Position

We are seeking a Senior Operational Intelligence Developer to join our dynamic team, focusing on maintaining and enhancing the Elastic & Observability Platform deployed across GCP and Elastic Cloud. This role involves managing platform operations, developing self-service capabilities, and collaborating with stakeholders to ensure optimal performance and reliability.

As part of this role, the successful candidate will participate in an on-call rotation dedicated to monitoring platform health and functionality. Weekday on-call duty spans business hours (Monday to Friday, 09:00–18:00), while weekend on-call involves one 48-hour shift every four weeks. Weekend on-call is passive by default, requiring action only if issues arise that affect platform health and performance.

Responsibilities

• Ensure the availability, functionality, performance, and security of observability and search platforms in alignment with business SLAs
• Provide incident response and resolution as the first point of escalation during on-call periods
• Manage platform documentation, SOPs, and operational guidelines
• Coordinate with internal stakeholders and vendors for installation, upgrades, and operational requirements
• Design and develop platform features and self-service capabilities for customers
• Deliver proofs-of-concept to improve platform operations, such as integrating AI-driven enhancements or Kubernetes migration
• Maintain and evolve Infrastructure-as-Code automation for platform deployment and lifecycle management
• Deploy, operate, and maintain scalable, highly available Elastic clusters
• Plan and execute upgrades of Elastic Beats, Logstash, and other components, in coordination with the Image Factory team
• Manage SSL certificate rotations, cluster capacity planning, cost optimization, and performance tuning
• Configure and manage the ELK stack at all layers, including ingestion, indexing, and query performance
• Implement alerting workflows, including Kibana Rules, Watchers, and PagerDuty integrations
• Support data ingestion, enrichment, backup, and restoration processes

Requirements

• Proven expertise in the implementation, operation, and maintenance of Elastic clusters, with at least 3 years of experience in related roles
• Solid understanding of Infrastructure-as-Code and automation tools, including Terraform, Ansible, and Jenkins CI, paired with Python scripting
• Advanced troubleshooting and problem-solving skills to diagnose and resolve complex technical issues
• Strong communication skills to convey technical concepts to both technical and non-technical stakeholders
• English proficiency at B2 level or higher

Nice to Have

• Familiarity with chargeback automation and Elastic Synthetics enhancements
• Understanding of AI-driven observability enhancements or Kubernetes migration
• Background in integrating Uptrends and PagerDuty with Elastic components

We Offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• Focus on your professional growth:
  • Plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract and other partner resources
  • Study at EPAM Solution Architecture School with the instructors who are practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children