Senior Operations Manager – Core Banking

About the Position

Senior Operations Manager – Core Banking

ING, Australia’s most recommended bank, is looking for an experienced Senior Operations Manager – Core Banking Technology Operations to lead the operational management and continuous improvement of the Core Banking technology landscape.

Reporting to the Technology Area Lead – Core Banking, the Senior Operations Manager is responsible for ensuring the health, stability, security, performance, and maintainability of Core Banking applications, while driving operational excellence across the tribe.

The role partners closely with technology and business stakeholders to define service roadmaps, establish meaningful KPIs, and deliver high-quality end-to-end services that meet agreed standards and SLAs. In addition, the Senior Operations Manager will champion DevOps practices, foster a high-performing and automation-focused culture, and continuously enhance team capabilities and service offerings to support ING’s strategic objective of keeping the bank safe.

Ready to make an impact!!

Responsibilities

• Lead Core Banking Technology Operations by triaging, prioritising, and overseeing the timely resolution of operational incidents, service requests, and technology risks, ensuring adherence to SLAs and service excellence.
• Own the tribe’s IT Risk and Controls framework, driving risk remediation, control evidencing, operational risk management, governance activities, and continuous compliance improvements.
• Establish and manage patching, vulnerability, and security remediation processes, ensuring critical findings are prioritised, resolved, and reported to maintain a secure technology environment.
• Partner with stakeholders across Technology and Business teams to prioritise operational initiatives, communicate performance outcomes, and drive continuous service improvements.
• Develop and execute lifecycle management and operational roadmaps, building business cases, and ensuring technology assets remain secure, supported, and fit for purpose.
• Coach and develop team members, fostering a risk-aware, high-performing culture while promoting operational excellence, automation, and continuous improvement across the tribe.

Requirements

• 10+ years of experience in Financial Services, ideally within Core Banking, Technology Operations, or large-scale enterprise environments, with a strong track record of delivering complex technology initiatives.
• Strong technical background in IT Engineering, Software Development (Java/.NET), Cloud technologies, and application architecture, with the ability to bridge business and technology outcomes.
• Demonstrated expertise in IT Risk, Operational Controls, Agile delivery methodologies, and continuous improvement practices within a regulated environment.
• Exceptional stakeholder management, communication, and influencing skills, with the ability to engage senior leaders, align priorities, and drive outcomes across cross-functional teams.
• Tertiary qualifications in Technology, Information Systems, Engineering, or a related discipline, coupled with leadership experience in managing high-performing teams and operational excellence.

We Offer

• Discounted ING Health Insurance.
• An additional Rest Day to support your wellbeing.
• An IMPACT Day to volunteer on approved sustainability activity.

About the Company

At ING, we’re all about making life simpler and more rewarding - for the people who bank with us, the team members who work with us, and the communities we’re proud to support. Joining ING means stepping into an environment where your individuality isn’t just welcomed - it’s celebrated. We’ve built a culture that’s fun, inclusive, and supportive, giving you the freedom to be yourself, so you can do your thing.

Whether you’re taking ownership of exciting projects, thinking outside the box, or working with global colleagues, you’ll find ING is the kind of place where growth isn’t just a possibility; it’s a promise. As a WGEA Employer of Choice for Gender Equality and Family Inclusive workplace, you’ll feel the difference in how we value and champion our people.

We make hiring decisions based on your skills, capabilities, and how you align with our values - not on ticking every box. So, if you’re interested but don’t meet all the criteria, we encourage you to apply. We’re invested in fostering a diverse and inclusive workplace where everyone feels like they belong. We’re your allies in helping you do your thing during the recruitment process, so let us know (email below) if you require any support or adjustments when you apply.

Sounds like your kind of vibe? We can’t wait to hear from you!

(One last note: We operate using a direct talent sourcing model, so no agency introductions, please.)

Questions?

Contact: Saikat Dastidar at [email protected]

For support and adjustments, including DEI, LGBTQI+ confidential application support enquiries: [email protected]

Applications close on 19th October.

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