Senior Operations Support Engineer

About the Position

Arηs Group, part of Accenture, is looking for a Senior Operations Support Engineer for one of its clients, a European agency operating large-scale digital services.

Responsibilities

• Manage complex incidents affecting mission-critical applications and services.
• Lead root cause analysis and coordinate corrective and preventive actions.
• Define monitoring strategies and performance baselines.
• Support deployments, releases, and operational readiness activities.
• Coordinate troubleshooting efforts across infrastructure, middleware, and application teams.
• Contribute to automation initiatives and operational excellence.
• Produce operational reports, performance analyses, and improvement recommendations.

Requirements

• Minimum 7 years of experience in enterprise operations and application support.
• Strong expertise in incident, problem, and change management.
• Experience supporting containerized and cloud-native environments.
• Excellent analytical and troubleshooting skills.
• Strong communication and stakeholder coordination abilities.
• Experience in international and multi-vendor environments.

Technical Skills

• Linux / Unix
• Kubernetes, OpenShift
• CI/CD pipelines
• Git/GitHub
• Prometheus, Grafana
• ELK Stack (Elasticsearch, Logstash/Vector, Kibana)
• ServiceNow or equivalent ITSM tools
• Kafka/Event Streaming platforms
• API Gateways and Integration Platforms
• Scripting and automation

We Offer

• Competitive and attractive salary package.
• Comprehensive health insurance plan.
• Convenient meal allowance provided through a ticket restaurant card.
• Impactful projects at both the national and European level.
• Opportunities for growth through in-house training sessions and online learning.
• Collaborative culture with regular celebrations of achievements and milestones.

About the Company

Arηs Group, part of Accenture, specializes in the management of complex public sector IT projects, including systems integration, informatics and analytics, solution implementation, and program management. Our team helps lead clients through digital and information systems design, bringing expertise in a variety of areas ranging from software development, data science, and security management to machine learning, cloud, and mobile development.

Arηs Group was acquired by Accenture in July 2024.