Senior Order Management Analyst

About the Position

Senior Order Management Analyst

San Francisco, CA • New York, NY • United States

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life-whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us!

Order Management sits at the center of how Figma turns contracts into revenue - every deal our Sales team closes passes through this team before it's invoiced. As part of the Revenue Operations team within Accounting, we own order form review, invoicing, and billing support for Sales and Support for a global customer base. As Figma grows, we're building the order-to-cash process for what comes next, and this role is a builder's seat: you'll take on our most complex orders while helping shape how orders get processed, reviewed, and automated as we scale.

This is a full-time role that can be held from one of our US hubs or remotely in the United States.

Responsibilities

• Own the order process end to end - from contract review and order entry through to invoicing - processing orders accurately and within SLA, including our most complex work with validation for completeness, accuracy, and policy compliance
• Serve as a go-to resource for Sales and Support on billing and invoicing questions, and partner with cross-functional partners to investigate discrepancies and booking blockers across systems - following up to conclusion
• Detail-review routine orders processed by other analysts and our BPO partners, identifying error patterns and driving them to resolution
• Play a key role in UAT for new products, SKUs, pricing models, and billing system releases - writing and executing test scripts, running end-to-end tests from order through billing, documenting bugs clearly, and working with cross-functional partners to resolve
• Support month-end and quarter-end close, including reconciliations, accruals, and data integrity across systems, while maintaining SOX controls, audit documentation, and the SOPs and test cases your areas run on
• Take ownership of ad-hoc projects related to process improvement, system upgrades, or controls enhancements across the order-to-cash lifecycle

Requirements

• 3+ years of experience in order management, order-to-cash, billing operations, or revenue operations at a SaaS company
• Hands-on experience with Salesforce (RLM or CPQ), an ERP such as NetSuite, and a payment processor such as Stripe
• Clear understanding of how order entry decisions flow downstream into billing and revenue
• Advanced Excel and Google Sheets skills - pivots, XLOOKUP, reconciling large datasets across systems - and comfort with data query tools
• Exceptional attention to detail and a track record of producing quality work under quarter-end pressure, with excellent written and verbal communication across finance and non-finance audiences

We Offer

• Competitive salary range: $50.50-$73.60 USD per hour
• Equity and a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off
• Paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws
• PTO accrued at a rate equivalent to 15 days per year for full-time employees
• 10 paid sick days annually for non-exempt full-time employees
• Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts
• Sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles

About the Company

At Figma, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product, and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to [email protected].

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days have passed, candidates are welcome to apply again.