Senior Partner Agent Architect (UK)

London Office; Remotely in the UK

About Parloa

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloans are shaping the foundation of a new era in customer experience - one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, BarmeniaGothaer, and TUI already deploying Parloa at scale.

About the Role

As a Sr Partner Agent Architect at Parloa, you will operate at the intersection of enterprise solution architecture, conversational AI, and partner enablement, helping strategic partners and enterprise customers design, implement, and scale AI-driven customer experiences. This is a highly consultative, customer-facing role where you will guide partners and clients through solution discovery, end-to-end solution architecture, enterprise integration design, conversational architecture, and implementation strategy for enterprise AI Agents.

Responsibilities

• Scope and design end-to-end AI Agent deployments across complex enterprise environments.
• Define how Parloa integrates with systems such as CRMs, ERPs, ticketing platforms, contact center technologies, and other enterprise applications.
• Apply systems thinking to solve complex multi-system data flows, dependencies, and integration challenges.
• Guide partners and customers on API design, authentication, data transformation, field mapping, error handling, and integration patterns.
• Build, configure, test, or troubleshoot integrations using REST APIs, webhooks, JSON/XML payloads, and tools such as Postman.
• Collaborate with Forward Deployed Engineers on complex or custom integration scenarios beyond standard platform capabilities.
• Lead technical discovery workshops, architecture reviews, and solution design sessions with partner and customer stakeholders.
• Translate customer workflows and business requirements into structured conversational components and reliable AI Agent behavior.
• Apply knowledge of LLMs, prompting strategies, embeddings, and context management to improve agent performance.
• Support prompt design, conversational flows, guardrails, escalation logic, and voice configuration such as SSML, lexicons, and regex.
• Apply structured testing to validate architecture, integration reliability, agent quality, and real-world behavior.
• Review partner-created solution designs and help partners build the capability to deliver Parloa solutions independently.
• Identify and resolve delivery blockers with Product, Solution Engineering, Forward Deployed Engineering, Customer Success, and partner teams.
• Document reusable architecture patterns, implementation guidance, technical standards, and best practices.

Requirements

• 4+ years of experience in enterprise customer-facing technical roles across solution architecture, systems architecture, enterprise integration, technical consulting, or complex SaaS implementation.
• Experience working with strategic partners, systems integrators, consulting firms, or partner-led delivery models.
• Strong systems thinking and experience solving complex problems across multiple systems and data sources.
• Experience with enterprise SaaS platforms such as CRMs, ERPs, ticketing systems, contact center platforms, or workflow tools.
• Proficiency in REST APIs, JSON/XML, API testing tools such as Postman, and authentication patterns including OAuth, API keys, and JWT.
• Experience reading API documentation, defining field mappings, and troubleshooting integration behavior.
• Ability to evaluate technical feasibility, architecture quality, scalability, security, and delivery risk.
• Comfort working hands-on with integrations, configuration, testing, and troubleshooting.
• Strong understanding of LLMs, prompt engineering, conversational architecture, and enterprise AI workflows.
• Ability to translate customer requirements into reliable prompts, conversational flows, and agent behaviors.
• Strong stakeholder and project management skills, with experience leading workshops, discovery sessions, or architecture discussions.
• Excellent communication and consultative problem-solving skills across technical and non-technical audiences.
• Entrepreneurial mindset, strong initiative, and comfort operating in an evolving environment.
• Excellent written and spoken English is required.

Nice to Have

• Experience enabling systems integrators or technical delivery partners.
• Exposure to contact center, telephony, or enterprise CX technologies.
• Experience with integration platforms such as MuleSoft, Boomi, Workato, or SAP Integration Suite.
• Familiarity with embeddings, tool calling, retrieval, or agent orchestration.
• Experience with SSML, lexicons, regex, or voice configuration.
• Exposure to TypeScript, Node.js, Git, CI/CD, cloud infrastructure, or Kubernetes.
• Experience supporting enterprise go-lives and production troubleshooting.

We Offer

• Opportunity to shape how enterprise organizations and global partners adopt agentic AI at scale.
• Trusted advisor role across both business and technical stakeholders.
• Collaborative and innovative work environment.
• Competitive compensation and benefits.

About the Company

We're at the beginning of a new era in customer experience, one where AI doesn't just respond, but understands, reasons, and takes action. We're building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren't just support tickets; they're defining experiences. We're here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful.

At Parloa, ownership isn't a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that's evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We've grown beyond the earliest startup phase, but we've kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we're scaling with a clear ambition: to become the global category leader in enterprise-grade conversational AI.

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

Parloa is an e-verify employer in the USA. Please click here to learn more.

We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background, and other characteristics.