Senior Partner Operations Manager - APAC - Wise Platform
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Job description
About the Position
Senior Partner Operations Manager - APAC - Wise Platform
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world’s money.
For everyone, everywhere.
More about our mission and what we offer.
Responsibilities
As a Senior Partner Operations Manager, you'll own the operational strategy and execution for a portfolio of high-value enterprise partners on Wise Platform - driving continuous improvement in their payments’ experience, so partners stay operationally stable and ready to grow.
That breaks into two parts:
- Owning the operational strategy: You set and drive the strategy behind improving operational performance and volume retention for your partner portfolio - working to improve the partnership operations, in close partnership with the Account Management team (who own the commercial relationship).
- Resolving root causes of issues identified: You put that strategy into action day-to-day, working with cross-functional teams across operations, product, tech, legal, compliance, implementation, and business development to keep partners stable and unlock growth.
You will be co-owning Wise Platform partner revenue retention and operational performance, working closely with the Account Management team and Wise operational teams to ensure Wise Platform Partners get the most value from our partnership, are operationally stable and can expand to new products and solutions.
Requirements
- Minimum 5 years of operations experience, with a track record of managing enterprise or large corporate clients.
- Experience driving projects to improve operational success metrics and SLAs and achieve tangible measurable results for clients.
- Strong problem-solving capabilities, you can identify the root cause of issues identified and can work with cross-functional teams to resolve them so the issues do not occur again.
- Data-driven decision-maker with the ability to collect, analyse, and interpret large datasets to prioritise operational improvement, measure success and solutioning with technical teams.
- Strong stakeholder management skills with the experience influencing C-level executives and working cross-functionally with internal teams (e.g., Product, Compliance, and Engineering) to handle pushback and deliver outcomes.
- Technical fluency – you understand APIs, webhooks, and system integrations. While you won’t be coding, you’ll work closely with engineers and be comfortable discussing technical solutions with partners.
- Exceptional communication skills – you can explain complex technical and operational concepts clearly to both technical and non-technical audiences.
- Autonomous and adaptable – proven ability to work independently, manage shifting priorities effectively, and navigate dynamic, evolving business environments.
Nice to Have
- Prior operational experience in payments or banking sector environments.
- Comprehensive understanding of Correspondent banking products and solutions.
- Track record of working directly with Tier 1 or Tier 2 banks or large fintechs in an enterprise environment.
- Familiarity with regulatory frameworks (e.g., AML, KYC, PSD2) affecting cross-border payments and banking operations.
- Led technical onboarding or implementation projects for complex payment systems.
We Offer
- Competitive salary: SGD 10750 - SGD 16000 monthly.
- Full-time position.
- Opportunity to work in a diverse, equitable, and inclusive environment.
About the Company
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world’s money.
For everyone, everywhere.
More about our mission and what we offer.
Job Location
Singapore
Additional Information
For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
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