Senior Partner Operations Manager (German Speaking)

About the Position

We are seeking a Senior Partner Operations Manager (German Speaking) to join our team. This role is pivotal in managing operational relationships and driving scalability for our Tier 1 partners across the UK and Germany, representing over 10 million GBP in annual revenue. Knowledge of the payments industry and German language skills are essential.

Responsibilities

• Commercial & Relationship Ownership

  • Own the end-to-end operational relationship for Tier 1 EMEA partners.
  • Act as a trusted advisor to partner-side operational and executive stakeholders.
  • Lead QBRs that frame operational performance in the context of commercial goals.

• Systemic Problem Solving & Roadmap Influence

  • Proactively identify and close operational gaps that unlock revenue.
  • Build data-backed business cases to secure buy-in from Product, Servicing, Compliance, and Engineering.
  • Represent Wise Platform in cross-functional initiatives, influencing the roadmap before problems surface for partners.

• Incident Command & Crisis Management

  • Act as incident commander for cross-regional, high-severity incidents.
  • Coordinate tech, commercial, and operational stakeholders, drafting partner communications.
  • Own post-incident follow-through: postmortem actions, remediation reviews, and translating incident learnings into reusable frameworks.

• Scaling the Function

  • Build frameworks and playbooks that scale beyond your own portfolio.
  • Mentor and support other Partner Operations team members.
  • Contribute to the Partner Operations organisation's own scaling agenda.

• Data-Driven Operational Excellence

  • Own the core Service Level and Operational Scalability metrics for your portfolio.
  • Use advanced data analysis to identify non-obvious operational blockers and pitch API/process improvements with clear ROI framing.

Requirements

• Experience in project management, business operations, and account management for Tier 1 enterprise clients in payments, fintech, or financial services.
• Professional-level German proficiency (spoken and written) - required.
• Proven experience working with Tier 1 relationships with $5M+ ARR clients, including executive-level stakeholder management.
• Strong technical fluency - comfortable discussing APIs, webhooks, and payment rails in detail with partner engineering teams.
• Experience leading incident/crisis response with external clients, including comms strategy and de-escalation.
• Advanced data analysis skills - SQL/Looker/Lightdash or equivalent - used to build business cases.
• Demonstrated negotiation and strong presentation skills; comfortable pitching roadmap changes to senior partner stakeholders.

Nice to Have

• Experience with regulatory frameworks affecting cross-border payments (AML, KYC, sanctions screening, PEP/COAF-type reporting).
• Prior ownership of Tier 1 bank or major fintech relationships in EMEA specifically.
• Additional language skills (French, Portuguese) relevant to other Tier 1 EMEA accounts.
• Experience working in business operations.

We Offer

• Competitive salary: GBP 87,600 - GBP 120,000 per year.
• Full-time position.
• Opportunity to work in a diverse, equitable, and inclusive environment.

About the Company

Wise Platform allows banks, fintechs, and enterprises to embed Wise's international payments infrastructure directly into their own products. Our technology powers partners globally - including some of the largest banks and fintechs in EMEA - enabling them to offer fast, transparent, and low-cost cross-border payments and global accounts to their customers.

Job Location

• Germany
• United Kingdom

For more information about working at Wise, visit Wise.Jobs.

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