Senior Partner Solutions Architect - ITSM
Primary stack
Job description
About the Position
We are seeking a Senior Partner Solutions Architect - ITSM to join our team in Singapore, focusing on service management and channel partner success. This role is fully remote and offers flexibility in choosing where to work – whether in an office, from home, or a combination of the two.
Responsibilities
- Work within the Partner Solutions Acceleration team to develop the enablement strategy to grow and accelerate our Service Management partner ecosystem.
- Identify ways to help accelerate ITSM/ESM channel partner success by contributing to the development and expansion of their ITSM/ESM practices through building collateral such as ESM solutions, blueprints, and reference architecture.
- Support ITSM channel partners through various stages of a Deal Cycle from sourcing deals, pre-sales to post-sales, by providing technical expertise and thought leadership that helps partners effectively deliver to customers.
- Partner with Channel teams to develop compelling account strategies, helping Atlassian drive our service management solution (Jira Service Management) within our partner community.
- Contribute to the evolution of practices through resource sharing, feedback loops, etc.
- Partner with product management to identify areas of opportunity to advance Atlassian's product line; be a key source of market feedback into the product organization from channel partners.
- Develop and deliver channel partner technical enablement workshops that drive partner success.
- Chip in on thought leadership, including representing Atlassian at conferences, and partner events.
Requirements
- Proven experience interacting with channel partners from pre-sales, consulting, or delivery capacity, and post-sales.
- Experience as an ITSM/ESM Architect, willing to put hands on keyboard and architect from ref architecture to solutions.
- Passion for new ways of working in ITSM/ESM, asking tough questions that inspire customers to explore changes to their approach to ITSM/ESM.
- Creative problem solver who can interpret sophisticated problem statements with the ability to deliver innovative solutions that unlock better ways of working.
- Strong collaboration skills with channel partners and sales teams to deliver winning solutions.
- Love to learn, open to giving and receiving feedback, tolerate failure, love to win, and are passionate about making partners successful.
- Strong familiarity with Atlassian products, particularly Jira Service Management.
- Well versed with common ITSM frameworks (IT4IT, ITIL 4, DevOps) and how they play a crucial role in the evolution of Service Management in enterprise organizations.
We Offer
- Competitive compensation programs designed to be equitable, explainable, and competitive.
- Potential eligibility for benefits, bonuses, commissions, and equity.
- A wide range of perks and benefits designed to support you, your family, and to help you engage with your local community.
About the Company
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh.
In line with local law, identity verification (which may include use of biometric data) is a condition of employment with Atlassian for employment fraud purposes.
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