About the Position

Senior People Coordinator

Bristol, London, or Edinburgh, UK; Hybrid

Level: C2
Team: People Team
Salary: £35,000-£44,000
Reporting To: Senior People Operations Partner

This role is based in London, Bristol, or Edinburgh and requires an existing right to work in the UK. At this time, we are not able to offer visa sponsorship for this role.

Responsibilities

Own the People service desk queue: Triaging, responding to, and resolving employee queries, and keeping response times and queue health on track.
Continuously improve Jira Service Desk: Refining triage, workflows, and automations, and feeding recurring ticket themes back into our People knowledge base.
Be the main point of contact for new joiners: Partnering with Talent Acquisition to make pre-boarding seamless and ensuring nothing falls through the cracks.
Own and continuously improve the onboarding experience: From offer acceptance to day one and beyond, ensuring every new hire feels genuinely welcomed and set up for success.
Support payroll inputs, benefits administration, and compliance activities: Ensuring our processes hold up against internal policy and employment law requirements.
Help audit and redesign People processes: Identifying where automation, AI, or self-service can reduce manual effort and put information directly in employees' hands.
Roll up your sleeves on cross-functional People projects: Whether that's a Reward cycle, a hiring initiative, or an experience improvement.

Requirements

Some experience in a People Operations or HR administrative role, with a genuine interest in how operational rigour underpins the employee lifecycle.
Hands-on comfort with a HRIS, ideally Workday - confident entering and updating records accurately as part of onboarding and lifecycle admin.
A naturally curious, detail-oriented approach to data - happy to flag something that looks off, even while you're still building the experience to know exactly why.
Some exposure to payroll input processes, or strong eagerness to learn them, with the attention to detail accurate processing demands.
Some experience administering employee benefits (enrolment, changes, queries), and comfortable being a point of contact when something needs sorting.
A habit of noticing when a process is clunky and saying so - you don't need to have led a full redesign yet, but you think about why something works the way it does.
Experience using a service desk tool (Jira or similar) to manage and triage a queue, with a good instinct for keeping things moving and knowing what needs escalating.
Awareness of compliance and employment law basics, and the judgment to flag rather than guess when something feels off.
Clear, warm communication - equally comfortable writing to a nervous new joiner as flagging something to a manager.

Nice to Have

Curious about what AI and automation can do for People Operations, and you're already poking at tools and forming opinions rather than waiting to be told to explore what's next.
You hold yourself to a high bar, and you'll say so if you think something could be better - even if you're not yet the one leading the fix.
You share what you know and keep people in the loop - a new joiner never feels like they're chasing you for answers.

We Offer

Flexible working, with an expectation of 3 days a week in the office.
Pension Scheme
Discretionary Bonus Scheme
Private Medical Insurance + Virtual GP
Life Assurance
Access to Furthr - a Climate Action app
Free Mortgage Advice and Eye Tests
Perks at Work - access to thousands of retail discounts
5% Flex Fund - to spend on the benefits you want most
26 days holiday
Flexible Bank Holidays - Giving you an additional 8 days which you can choose to take whenever you like
Progressive Leave Policy - With no qualifying service periods, including 26 weeks full pay if you have a new addition to your family
Personal Learning Budget - Upskill, learn and grow!
Home Office Budget
And more!

About the Company

Kaluza Overview

Kaluza is the Energy Intelligence Platform, turning energy complexity into seamless coordination. We help energy companies overcome today’s challenges while accelerating the shift to a clean, electrified future.

Our platform orchestrates millions of real-time decisions across homes, devices, markets and grids. By combining predictive algorithms with human-centred design, Kaluza makes clean energy dependable, affordable and adaptive to everyday life.

With teams across Europe, North America, Asia and Australia, and a joint venture with Mitsubishi Corporation in Japan, we power leading companies including OVO, AGL and ENGIE, as well as innovators like Volvo and Volkswagen.

Kaluza Values

Here at Kaluza we have five core values that guide us as a business:

Play to win
Solve the real problem
Build trust every day
Own the outcome
Go further together

We want the best people

We’re keen to meet people from all walks of life - our view is that the more inclusive we are, the better our work will be. We want to build teams which represent a variety of experiences, perspectives and skills, and we recognise talent on the basis of merit and potential.

We understand some people may not apply for jobs unless they tick every box. But if you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure, we'd still love to hear from you.

Find out more about working in Kaluza on our careers page and LinkedIn. You can also find our Applicant Data Protection Policy here.

Senior People Coordinator

Job description