Senior PR and Communications Manager (12 month fixed-term contract)

London, Cardiff or Remote (UK)

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🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

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📍 London OR UK Remote | 💰 £95,000 - £115,000 + Benefits | Hear from the team ✨

About the Position

If you love driving ambitious PR strategies, across multiple European markets outside of the UK and are passionate about what Monzo is doing, this could be the role for you! We're looking for an experienced PR professional to join our team as a Senior PR and Communications Manager (12 month fixed term contract) for Expansion Markets to help us bring Monzo to more people in more places.

Responsibilities

• Planning and executing all PR activity in already established European markets, Ireland, and Spain.
• Leading and implementing our go-to-market PR strategy for Monzo in all new markets across EU. This includes establishing resources, building a launch plan, and running the day-to-day.
• Finding creative ways to get Monzo regularly into consumer press through big campaigns and smaller reactive, locally relevant news jumps.
• Balancing global campaigns with localized stories to ensure consistency and locally relevant content.
• Managing spokespeople and acting as a strategic advisor to senior leaders on external communications, media training, engagement, and storytelling.
• Collaborating cross-functionally with product, commercial, and operations teams to uncover and amplify compelling PR opportunities.
• Managing current international agencies and team members whilst also resourcing and setting us up for success in new EU markets.
• Building strong relationships with key media and journalists, while managing incoming press enquiries.
• Using data and insights to inform and adapt strategy for our international expansion efforts.
• Establishing new processes and ways of working in new markets.
• Staying ahead of industry and relevant policy trends and developments to inform strategy and maintain thought leadership.

Requirements

• Proven experience leading both tailored and scalable PR strategies for multiple international markets.
• Experience launching brands with little brand awareness in new markets across Europe.
• A track record of building and managing high-performing teams.
• Strong experience working with and managing external agencies across multiple markets.
• Ability to understand local media, audience nuances, and adapt strategy based on this.
• Exceptional written and verbal communication skills.
• Ability to thrive in fast-paced, evolving environments.
• Ability to demonstrate creativity and impact in delivering standout PR campaigns.
• Strong stakeholder management and cross-functional collaboration skills.
• A genuine passion for Monzo’s mission and an excitement to help bring it to more customers around the world!

We Offer

• Competitive salary: £95,000 - £115,000
• Flexible working hours and trust to work at times that suit you and your team.
• Substantial learning budget each year for executive development, conferences, and industry engagements.
• Comprehensive support for work-from-home setup, including Macbooks for all employees.
• Plus lots more! Read our full list of benefits.

About the Company

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity, or disability status.

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The application journey has 4 key steps

• Phone call with Recruiter (30 mins)
• Video interview with team member (30 mins)
• Technical & behavioural video interview (60 mins)
• Leadership final (30 mins)

Our average process takes around 3–4 weeks, but we will always work around your availability.

We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.

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Equal opportunities for everyone

We are committed to creating an equitable, engaged, and innovative workplace. This demographic survey will help us better understand the people who apply to work at Monzo. It'll help us see how different groups progress through our hiring process, and where we need to make improvements to be more inclusive. If you choose to fill it out, all of the information you give us is:

• Voluntary. And we've included a "prefer not to say" option for every question. It'd be helpful if you still fill out the survey even if you choose "prefer not to say" for every question, as it's useful for us to understand & record this. We won't know if you choose to fill this survey in or not.
• Anonymous to Monzo. We can't tie your responses to you and they won't make a difference to the outcome of your application. We'll only use grouped responses for equal opportunities monitoring in our hiring process.

For more information on how we'll use this data, please read our candidate privacy notice.

By filling out this survey, you agree that we can use your responses for the purposes we've mentioned above. You are not letting us know if we need to make any adjustments to the hiring process because of disability or neurodiversity - to do this please email us.