Senior Product Designer

About the Position

Senior Product Designer

Madrid Office

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence.

Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines.

At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth.

How we work at Aircall: We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here.

Within Aircall, we are launching a specialized New Product Unit to build the future of autonomous sales. We are improving the AI Orchestration Layer-a system that records and understands every customer interaction (calls, video, email, WhatsApp) to autonomously execute sales workflows: CRM updates, follow-ups, task creation, and coaching insights. Our long-term vision is to evolve this into a self-improving, agentic Sales OS-where specialized AI agents collaborate, coordinate, and continuously optimize the revenue process.

Responsibilities

• Design and develop user interfaces and experiences for our AI-powered customer communications platform.
• Collaborate with cross-functional teams to ensure seamless integration of design elements with product functionalities.
• Create and maintain modern design systems to ensure consistency and scalability across all products.

Requirements

• Design: Proficiency in Figma and modern design systems.
• Collaboration: Experience working with frontend teams using NextJS and Tailwind.
• Product: Understanding of AI-native, agentic workflows for revenue teams.

We Offer

• Opportunity to work in a dynamic and innovative environment.
• Be part of a leading AI-powered customer communications platform.
• Join a fast-growing company with a strong global presence.

About the Company

Aircall is a leading AI-powered customer communications platform used by 22,000+ companies worldwide. We are headquartered in Paris with offices across Europe, North America, and beyond. Our mission is to help teams work smarter, not harder, by leveraging AI to automate routine tasks and streamline customer interactions.