Senior Product Manager – Collections (w/m/d)

About the Position

Senior Product Manager – Collections (w/m/d)

Refining tomorrow’s bank processes sounds right up your alley? Do you thrive in complex and highly regulated environments and enjoy bringing structure to challenging initiatives? And do you want to work in an international corporation where empowerment is not a buzzword but a living principle of our culture? Perfect! Apply now – your CV is all we need to get to know you.

Responsibilities

• As Senior Product Manager, you are the guiding force for your team as you take ownership of our debt collections and garnishment systems, assuming accountability, guiding the product vision, and maintaining a clear roadmap every step of the way to deliver business- and customer-driven outcomes.
• Using your roadmap, you align the products Collections strategy, regulatory requirements, and global direction, and cultivate a concise and well-defined backlog, always knowing where to prioritise to drive impact and outcome.
• You lead the rollout of system enhancements, including major releases and regulatory changes. With your strong sense for quality and innovation, you ensure smooth delivery through close collaboration with all stakeholders, as well as structured testing, sign-off, and documentation in line with ING standards.
• As the central point of contact, you bring together IT, architecture, vendors, and other partners, while working closely with Collections Operations, Risk, Compliance, Legal, and Analytics.
• When it comes to cross-country initiatives, you represent local needs and ensure alignment with Global standards – escalating conflicts where needed.
• Everything you do drives the transformation of Collections towards the Global Target Operating Model. Here, you identify gaps, translate them into meaningful roadmap actions, and help bring global solutions to life at the local level.
• And with a strong sense of responsibility, you keep governance requirements (e.g. MaRisk, outsourcing, data governance) firmly in view, support audits and supervisory interactions, and ensure risks and issues are actively addressed and transparent.

Requirements

• Degree in Economics, Finance, Mathematics, or equivalent qualification
• Several years of practical experience as Product Owner or Senior Business Analyst working in a complex, regulated environment
• Strong understanding of Collections, Credit Risk, or adjacent banking processes is a plus
• Experience leading system implementations and complex change initiatives across multiple countries
• Ability to translate strategic objectives into clear, actionable backlogs and delivery plans
• Solid stakeholder management skills within local and global matrix-based organisations with the drive and energy to mobilise teams within projects
• Structured, outcome-driven way of working and comfortable making prioritisation decisions
• Open to cultural diversity in an international environment
• Fluent in German and English both written and spoken

We Offer

• Company pension plan, capital-building offers, free Deutschlandticket & bicycle leasING, company restaurant
• Hybrid working: In addition to working in the office, you can also work remotely – within operational, regulatory and legal requirements.
• Individualized work schedule models, sabbatical, subsidization of nursing & childcare costs
• Personal budget for continuing education and development as well as health; plus, a personal budget to set up your mobile working space

About the Company

Chez ING, nous voulons libérer tout le potentiel de nos collaborateurs, grâce notamment à une culture inclusive où tout le monde peut se développer et avoir un impact sur nos clients et sur la société. Nous veillons à ce que la diversité, l'équité et l'inclusion soient prioritaires. En tant qu'employeur souscrivant au principe de l'égalité des chances, nous ne tolérons aucune forme de discrimination, qu’elle soit liée à l'âge, au sexe, à l'identité sexuelle, à l'origine culturelle, à l'expérience, à la religion, à la race, à l'origine ethnique, au handicap, aux responsabilités familiales, à l'orientation sexuelle, à l'origine sociale ou à tout autre statut protégé par la législation. Si vous avez besoin d'aide lors du processus de candidature et/ou d'entretien, veuillez contacter le (la) recruteur(se) du poste concerné. Nous serons heureux de vous accompagner pour garantir un processus équitable et accessible. Apprenez-en plus sur notre engagement en faveur de la diversité, de l’inclusion et de l’appartenance.