Senior Product Manager - Consumer Lifecycle

About the Position

Senior Product Manager – Consumer Lifecycle

Location: London, United Kingdom

Employment type: Permanent, full-time, Office first

This role does not support Visa sponsorship and candidates must have the right to work in the UK.

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About the Role

The Consumer Lifecycle team is dedicated to enhancing the product experience that transforms SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement. As the sole Product Manager for consumer activation and engagement, you will oversee this funnel end to end, improving conversion at every stage.

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Responsibilities

• Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction, and habitual use
• Identify and implement product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction
• Balance fraud and verification controls with a smooth, user-friendly product experience
• Run discovery, experimentation, and iteration cycles against activation targets, and report progress to consumer leadership

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Requirements

• Experience leading a consumer product area with clear commercial and KPI accountability
• Strong track record of prioritizing effectively across competing demands from multiple teams and stakeholders
• Experience driving engagement or retention within a consumer-facing mobile app used at scale
• Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience
• Ability to build strong relationships across engineering, design, data, and marketing, and communicate progress clearly to leadership

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Why Join SumUp?

• 🌎 Opportunity to work with a truly global, multicultural team from our London Bridge location. This role involves an office-first setup
• 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
• 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
• 🏥 Health matters: private health insurance, including optical and dental
• 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta
• 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
• 🛡 Peace of mind: life insurance from MetLife for 2× your salary
• 🌴 Break4me: 1-month sabbatical after 3 years of service
• 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team

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About SumUp

At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance, and customer relationships.

Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success. We foster inclusivity and a continuous learning culture, providing a safe space for personal and professional growth. Our differences make us unique and strong as we strive to create an environment where everyone belongs and feels supported, no matter how they identify.

SumUp is proud to be an Equal Employment Opportunity employer, actively seeking and embracing diversity in our workforce. We don't make hiring or employment decisions based on race, colour, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, or any other basis protected by applicable laws or prohibited by company policy. Our commitment extends beyond recruitment to creating a safe and respectful workplace where harassment of any form is strictly prohibited. Discover more about our culture and opportunities on our careers website, and follow our journey on LinkedIn, Instagram, and TikTok.

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Job Application Tip

We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.