Senior Product Manager - Mitigation Platform

About the Position

Senior Product Manager - Mitigation Platform

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

Responsibilities

As the Senior Product Manager in Mitigation Platform, you will lead a dynamic, cross-functional team dedicated to standardizing and elevating our operational workflows. Your goal is to equip Wise’s operational teams with out-of-the-box solutions and actionable data insights so they can serve our customers efficiently and consistently. You will own the solutions for case and document request lifecycle management, customer communication tools, and the agent-facing platforms needed to swiftly resolve customer-impacting issues.

• Spearhead Servicing improvements by setting the product direction and aligning engineering, design, and operations within Mitigation Platform.
• Provide strategic direction while being hands-on in project leadership and execution. Own the product roadmap and define KPIs/OKRs for your team.
• Collaborate closely with Design, Analytics, Data Science, Operations, and Compliance teams to integrate improvements across the product lifecycle.
• Oversee the execution of key projects, including decreasing friction for customers, automating reviews and assisting agents making the right decisions in reviews.

Requirements

• Proven experience in building products at scale – You’ve worked on a product with thousands or even millions of customers. You’re able to navigate the product and organisational complexity of a product at scale.
• Leadership experience – You’ve led product teams before, and have experience hiring and growing the team.
• Hands-on – You thrive as a player-coach. You are able to operate at many levels of detail, flipping between executing as an individual contributor and leading a wider team. You have a superpower as an individual contributor, whether it’s going deep on data analysis, design, regulations or engineering.
• Data-driven – You are able to self-serve with data, and use it to both identify opportunities and measure your impact. You can get the entire company behind you by telling stories with data.
• AI-augmented PM – You don’t just build products; you know how to use AI to build them faster. You actively leverage LLMs and AI tools to synthesize vast amounts of user research, summarize complex regulatory documents, write SQL queries to self-serve data, and rapidly prototype ideas. You use AI to move faster and smarter without waiting on engineering.
• Fresh ideas - You don’t accept the status quo, but are interested in solving problems in novel ways. You are able to communicate the impact of those ideas and formulate plans to implement them.

We Offer

• Competitive salary: HUF 1,750,000 - HUF 2,208,333.33 per month
• Full-time position

About the Company

Wise is a global technology company, building the best way to move and manage the world’s money.

Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.

More about our mission and what we offer.

We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.