Senior Product Manager

About the Position

Join Sendcloud in Eindhoven as Senior Product Manager, Post-Purchase - shape tracking, notifications, and returns into a growth engine for millions of shoppers and merchants. 🚀

📍Eindhoven (3+ days in office) | 🗓️ 40hrs per week

We didn't become Europe's leading e-commerce shipping platform by playing it safe. Sendcloud powers 30,000+ online retailers, marketplaces, and fulfillment companies. Helping them ship smarter, grow faster, and actually get shit done for their customers. Boring logistics? Not here. We're building the platform that solves shipping, at scale, globally!

Post-purchase is where trust is won or lost - the moment a shopper checks their tracking page for the fifth time, or opens a return, is the moment that decides whether they buy from that merchant again. You will lead the products that shape that moment for thousands of merchants and millions of consumers: notifications, tracking pages, and returns. As a senior member of the Product team, you will turn what many treat as a cost centre into a genuine growth lever, and set the direction the rest of the organisation aligns behind.

Responsibilities

• Define the Vision & Roadmap: Own the strategic direction for Post Purchase products, creating a roadmap that balances short-term wins with long-term innovation to keep Sendcloud at the forefront of the industry.
• Lead Continuous Discovery: Drive a culture of experimentation and learning, conducting user interviews and data analysis to uncover insights that fuel the development of smarter shipping tools and automated support workflows.
• Drive Business Impact: Be accountable for key business results across post-purchase. Shape the tracking pages and notifications - email, SMS, WhatsApp - that millions of consumers see, working closely with carrier teams to turn our shipping intelligence into delivery updates shoppers trust and actually open.
• Collaborate Cross-Functionally: Partner closely with Engineering, Data Science, Customer Support, Carrier teams to build and scale features that utilize underlying intelligence models to automate routine tasks and provide actionable shipping data.
• Ensure business value and ROI: Align the product strategy and roadmap with core business goals, utilizing data and analysis to guide decisions and ensure a strong return on investment (ROI).
• Consult and collaborate cross-functionally: Act as the key consultant to commercial, operations, and legal in your area, and partner closely with the many teams your products depend on - SISA, carriers, integrations, and more - to get things built and shipped. Keep leadership and external stakeholders clear on progress and impact.
• Monitor and adapt: Maintain awareness of the global shipping market, carrier capabilities, consumer and distribution trends to ensure the Sendcloud platform remains competitive and compliant.

Requirements

• Personally:

  • Deep empathy for the people on both sides of a return - the merchant footing the bill and the consumer who just wants their money back - and a genuine drive to solve their pain points.
  • Combine strategic thinking with execution: as comfortable setting a three-year vision as you are unblocking a dependency this week.
  • Structured and hands-on, and you thrive when the roadmap is yours to define, not just deliver.

• Professionally:

  • 5+ years of experience in product management, ideally in a high-growth SaaS environment, combined with exposure to shipping, distribution, or third-party logistics (3PL).
  • A track record of leading product discovery to identify high-impact opportunities and translate them into a prioritised roadmap.
  • Experience with returns or reverse logistics is a strong requirement, not a nice-to-have.
  • Proven ability to lead large-scale, complex projects end-to-end, meeting deadlines in demanding operational environments.
  • Fluent, confident English, with a proven ability to work cross-functionally with engineering, commercial, and operations partners. A degree in business administration, supply chain, or logistics is a plus, not a requirement.

We Offer

• Salary: Starting from €72,000 annually, which includes an 8% holiday allowance.
• Learning Budget: €2,000 learning budget · Courses, certifications & conferences.
• Vacation: 28 days of paid vacations per year · Extra day off on your birthday · Swap public holidays for meaningful ones.
• Sabbatical: 4 weeks fully paid every 3 years.
• Home Office: Flexible hybrid model (X+ days/week in office) · €500 home office budget.
• Wellness: Company gym · Free lunch every Monday · Fresh fruit · Barista coffee.
• Travel: Monthly commuting allowance.
• Future: Pension scheme · Employee discount programs.
• Vibe: Dog-friendly office · After-hours drinks at the Sendcloud Bar.

About the Company

Sendcloud is Europe's leading e-commerce shipping platform, powering 30,000+ online retailers, marketplaces, and fulfillment companies. We help them ship smarter, grow faster, and actually get shit done for their customers. We're building the platform that solves shipping, at scale, globally!

Our Values:

• 💩 No bullshit: Big egos suck. Be open, honest, and transparent. Share your mistakes openly and learn from them. Don’t just talk about problems, solve them.
• 🎯 Grow & win: Be highly curious, adaptable & proactive. Embrace discomfort and change. Keep an open mindset and learn from others. You invest in our growth, so we invest in yours.
• 🎠 Have fun: Work hard, laugh harder. Not everything has to be serious. Be yourself, especially if you’re the good kind of crazy. Sendcloud is an adventure, not a corporate maze, enjoy the ride.