Senior Product Manager

About the Position

Senior Product Manager

Handbooks, Compliance Learning, and Multi-State Compliance

Workforce Compliance | Reports to: Senior Director, Product Management | Mitratech US

At Mitratech, we are a team of innovators focused on building world-class products that simplify operations in the Legal, Risk, Compliance, and HR functions. We are a close-knit, globally dispersed team that thrives in an ecosystem that supports individual excellence and takes pride in its diverse and inclusive work culture centered around great people practices, learning opportunities, and having fun! Our culture is the ideal blend of entrepreneurial spirit and enterprise investment, enabling the chance to move at a rapid pace with some of the most complex, leading-edge technologies available.

For over 35 years, the experts at Mitratech have been focused on solving the complex needs. Today, we serve 20,000 client companies of all sizes globally, representing 30% of the Fortune 500 and over 500,000 users in over 160 countries.

As we continue to grow, we're always looking for resourceful, enthusiastic, and fresh perspectives. Join our global team and see what makes Mitratech a truly exceptional place to work!

Job Overview

Mitratech is seeking a Senior Product Manager to own the customer problem of keeping a growing, multi-location workforce compliant with the policies, notices, and training the law requires. Your primary products are Handbooks and compliance learning. Your workflow scope covers Multi-State and Jurisdiction Management and Onboarding, excluding I-9 and E-Verify, which is owned by peera.

Multi-state compliance and handbook confusion is the single largest theme in our customer and prospect conversations today. Employers who built a business in one state and expanded to three do not know what changed, usually find out after a mistake, and are maintaining a handbook by copy and paste. Brokers and PEOs who deliver that handbook under their own brand cannot always prove it is current or that it is being used. Employees rarely see or acknowledge the policies that protect both sides. Producing a compliant handbook today is time consuming and often requires rounds of revision. We believe that the process should be efficient and that delivering insights to the right system or person at the right time should be paramount.

You will own that problem across every channel we sell through: our own product, partner platforms, chat, and authorized agents calling our Intelligence Core. You will decide which customer journeys come first, what the shared handbook engine must do, how policy changes flow into acknowledgments, training assignments, and downstream HR and payroll settings, and how we prove the outcome to the employer and to the partner who sponsored it.

Responsibilities

• Own the customer problem

  • Be the person in the company who knows the most about how a multi-location employer, an HR generalist, a broker account manager, and a PEO team actually keep policies and training current today, and where that work breaks
  • Maintain a living view of buyer, user, approver, and accountable owner for each job in your scope, across direct and partner channels
  • Set the outcomes we are aiming for (for example, time to a publishable handbook, share of employees acknowledged, training completion against mandate deadlines) and hold the team to them

• Lead customer discovery

  • Run a continuous discovery cadence: weekly conversations with employers, HR practitioners, brokers, PEOs, and our own HR experts, plus regular review of sales and support call evidence
  • Turn what you learn into explicit, testable assumptions. Label what we know, what we assume, and what the evidence supports
  • Collaborate with Product Design to validate solutions with prototypes and small experiments before committing engineering capacity, and be willing to kill ideas the evidence does not support
  • Partner with the persona and research work already underway so the team shares one picture of the customer instead of several

• Shape AI-native experiences with experts in the loop

  • Design handbook and training experiences with our Foundations counterparts that gather employer context once, apply cited guidance and expert review, coordinate the approved facts into the document, the acknowledgment, and the training assignment, and prove completion
  • Define where an agent can act, where a human must approve, and where a question routes to a licensed expert.
  • Work with the Intelligence Core team so your experiences draw on the shared labor law corpus and employer context rather than duplicating intelligence

• Deliver and measure

  • Write product requirement documents and decision documents that engineering, design, and content experts can act on. Prioritize the backlog and own launch and adoption
  • Define the metrics that show whether the customer problem is actually getting solved, instrument them, and report on them plainly
  • Protect current customer and partner commitments while shaping the next plan, and surface conflicts early

• Work across the company

  • Partner with engineering, design, data science, the compliance content team, HR advisory experts, customer success, partner management, and go-to-market
  • Give partners a clear story for how Handbooks and Learn add value in their channel and how they can prove utilization to their own clients
  • Enable sales, support, and implementation on what you ship and why it matters to the employer

Requirements

• Experience

  • 5+ years of product management experience in B2B SaaS, with at least 3 years owning a product area end to end, from problem definition through launch, adoption, and iteration
  • A demonstrated practice of continuous customer discovery: you talk to customers and users every week, you can show the interview notes and synthesis behind your last three roadmap decisions, and you can explain which assumptions you tested and which you got wrong
  • Experience serving two or more distinct audiences for the same product (for example, a partner who buys and an employer who uses) and designing for the tension between them
  • Track record of writing product requirements and decision documents that engineering, design, and compliance experts could act on without a follow-up meeting
  • Comfort defining and defending success metrics, then changing course when the data says to
  • Experience working alongside subject-matter experts (legal, compliance, clinical, or similar) where the product has to be right, not just shipped
  • Strong collaboration with engineering, design, and data science in agile environments, including shaping AI-assisted or agentic experiences with clear human review points

• Skills

  • Experience with HR technology, compliance technology, or regulatory products (preferred)
  • Experience with API-delivered, embedded, or partner-distributed products (preferred)
  • Experience with document generation, policy or content management, learning management, or workflow products where correctness and version history matter
  • Familiarity with multi-jurisdiction requirements in HR or a comparable regulated domain, or a demonstrated ability to get deep in one quickly

• Education

  • Bachelor's degree or equivalent experience

We Offer

Anticipated Pay Range: $130,000 – $160,000 Annually USD

Benefits we offer:

• Health, Dental & Vision Insurance
• 401 (k) + Employer Match
• Open PTO + 11 Paid Holidays + 4 Annual Paid Global Wellness Days Off
• STD, LTD & Group Life Insurance
• Paid Parental Leave
• Pet Insurance
• FSA & HSA Options
• Employee Assistance Program

Perks we offer:

• Remote Work
• Career Advancement & Professional Development Opportunities
• Employee Recognition
• LinkedIn Learning Platform

Mitratech is proud to be an EEOE, M/F/D/V, and we are committed to diversity both in practice and spirit at the corporate level. Mitratech participates in the Electronic Employment Verification Program. E-Verify is an Internet-based system that compares information from an employee’s I-9 to data from the U.S. Department of Homeland Security and Social Security Administration Records. To learn more, visit: everify.com

We are an equal-opportunity employer that values diversity at all levels. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, disability, or veteran status.