Senior Product Strategy and Operations Manager
Tech Stack
Job Description, Responsibilities & Requirements
About the Position
Senior Product Strategy and Operations Manager
New York, NY
Product / Management / Full Time / Hybrid
About Us
Canary Technologies is revolutionizing the hospitality industry with its modern software powered by a hospitality-specific AI platform. Trusted by over 20,000 hoteliers in 100+ countries, Canary empowers hoteliers to work smarter and delight their guests. Major hotel brands such as Wyndham, Marriott, IHG, Four Seasons, Rosewood, and Best Western rely on Canary to deliver exceptional results.
Canary was recognized as a 2024 Deloitte Technology Fast 500™ company, a Most Innovative Company by Fast Company, and a HotelTechReport Best Place to Work. The company is backed by top Silicon Valley investors including Y Combinator, F-Prime, Brighton Park Capital, and Insight Partners.
Join us in shaping the future of hospitality!
Responsibilities
- Serve as the connective tissue between GTM and EPD.
- Assist EPD with cross-functional activities such as product and launches, enablement, feedback loops, etc.
- Collaborate with Product Leads and PMs to instrument new features, define success metrics, and deliver launch reporting that informs iteration.
- Quantify operational improvements and communicate impact clearly to the team. Build measurement frameworks that become organizational standards.
- Inform product strategy and roadmap prioritization through data-driven analysis, competitive intelligence, and customer insights.
- Shape cross-functional planning processes that translate strategy into measurable team commitments.
- Identify systemic inefficiencies across product operations and propose scalable solutions, whether through tooling, process design, or automation.
Requirements
- Comfortable working across functions (Product, Customer Success, Sales, Marketing) in a fast-paced, high-growth environment with evolving priorities.
- 5+ years in product operations, strategy & operations, analytics, or a related role, ideally in B2B SaaS or technology.
- SQL skills and hands-on experience with BI and analytics tools (Looker, Tableau, Omni, or similar) to build dashboards and data models.
- Track record of owning KPI frameworks, building reporting cadences, and driving data-informed decisions across multiple stakeholders.
- Strong operator with excellent program management skills, bias for action, and ability to drive complex initiatives from strategy through execution.
- Excellent written and verbal communication. Able to present complex analyses to non-technical audiences and build buy-in for operational changes.
- Bonus: Experience in hospitality tech, enterprise SaaS with strategic accounts, or building product analytics at a growth-stage company.
We Offer
- Compensation: Target cash compensation ranges from $120,000-$180,000, including a fixed annual salary and a performance-based bonus paid quarterly. This role also includes a stock option grant, subject to board approval.
- Canary Days: Monthly company-wide days off to recharge.
- Self Improvement Club: Monthly meetings to share personal goals with a budget provided for goal-related purchases.
- Professional Development Chats: Budget provided to support cross-functional professional development conversations.
- Travel Reimbursement: Stipend for visiting Canary offices in New York, San Francisco, or Dallas.
- Personal Travel Reimbursement: Credit towards hotel stays if staying at a hotel that Canary works with.
About the Company
Canary Technologies is an equal opportunity employer. We recruit, employ, train, compensate, and promote talent regardless of race, religion, ethnicity, national origin, citizenship, gender, gender identity, sexual orientation, age, veteran status, disability, genetic information, or any other protected characteristic.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.