Senior Professional Services Consultant

About the Position

Senior Professional Services Consultant

Location: Hradec Králové, Czechia

Work Mode: Hybrid

We are seeking a Senior Professional Services Consultant to take a leading technical role in complex customer projects. You’ll work directly with customers to understand their business needs, translate them into effective technical solutions, and guide those solutions from initial requirements through to successful delivery.

Responsibilities

• Lead the technical delivery of complex customer projects, from understanding requirements and designing the solution through to implementation and successful handover.
• Partner directly with customers to understand their business processes and challenges, translating them into effective CCM solution designs.
• Act as a trusted technical advisor, helping customers make informed decisions and connecting technical choices with real business outcomes.
• Take ownership of technical issues and complex delivery challenges, independently investigating problems and defining a clear path to resolution.
• Collaborate closely with Project Management, Product, R&D, and other Professional Services colleagues to deliver high-quality solutions.
• Support technical discussions, solution presentations, workshops, and project scoping, including contributing to pre-sales and SOW activities where needed.
• Provide technical guidance and mentoring to colleagues, sharing your knowledge and helping strengthen expertise across the wider Professional Services team.
• Bring insights from customer projects back into the organisation, helping us continuously improve our products, solutions, and ways of working.

Requirements

• Strong hands-on experience with Customer Communications Management (CCM) solutions. Experience with Quadient solutions is welcome, but not required.
• Several years of experience in Professional Services, technical consulting, solution delivery, or a similar customer-facing technology role.
• Experience designing and delivering complex software solutions in customer environments.
• Strong technical understanding and the ability to analyse requirements, troubleshoot problems, and propose pragmatic solutions.
• Confidence working directly with customers and stakeholders, including leading technical conversations, workshops, and presentations.
• Ability to connect technical decisions with the customer's processes, objectives, and business value.
• Strong ownership and independence – you're comfortable taking responsibility for a problem and driving it through to resolution.
• Experience working across multidisciplinary teams such as Professional Services, Project Management, Product, and R&D.
• Strong communication and presentation skills in English, including the ability to explain complex technical topics clearly.
• Willingness to travel to customer sites when required by the project.

We Offer

• Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.
• Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.
• Inclusive Community: Join our Empowered Communities and engage in our Philanthropy program.
• Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.
• Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

About the Company

At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It’s these connections that make Quadient such an exceptional place to grow your career, develop your skills, and make a real impact – help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels.

Quadient is an Equal Employment Opportunity Employer. We firmly believe in zero discrimination in employment on any basis, including race, color, religion, sex, national origin, age, disability, veteran or military status, genetic information, citizenship status, and any other characteristics protected by local, state, or federal law.