Senior Program Delivery Manager

About the Position

We are seeking a Senior Program Delivery Manager to lead a global digital ecosystem modernization project across loyalty, mobile commerce, and payment integrations.

Responsibilities

• Lead end-to-end program delivery by owning roadmaps, milestones, resourcing, and cross-project dependencies across regions and vendors
• Build and sustain robust governance models, executive reporting, and risk/issue management frameworks
• Serve as the main escalation point and trusted advisor for the client's executive stakeholders, steering committees, and leadership
• Champion Agile/SAFe governance practices to improve ways of working, optimize velocity, and reinforce engineering excellence across squads
• Coordinate complex dependencies and competing priorities across geographies, regulatory contexts, and varied technical stacks, including legacy POS integrations
• Drive scope management and change control within a fast-moving, high-stakes global transformation program
• Align distributed multicultural teams to enable collaboration, accountability, and transparent communication
• Oversee multi-geo, cross-functional delivery teams across Nearshore/Offshore engineering, architecture, QA, design, and consulting under Agile/SAFe
• Partner with product leaders and global stakeholders to maintain alignment on program goals and KPIs
• Ensure delivery of projected business value and strategic KPIs while staying within budget and timeline constraints

Requirements

• Proven experience of 5+ years in Large-Scale Program Management and Delivery Management, including Financial P&L control
• Demonstrated expertise in applying Agile/SAFe frameworks at scale
• Working knowledge of cloud architectures (AWS), enterprise integration patterns, and digital commerce platforms
• Solid understanding of SDLC within retail or QSR (Quick Service Restaurants) environments
• Exceptional executive presence with advanced stakeholder management capabilities
• Verified track record leading multi-vendor, multi-geo delivery teams across Nearshore/Offshore models
• Strong capability in running complex program governance, executive reporting, and risk/issue management frameworks
• English proficiency at B2 level or higher

We Offer

• International projects with top brands
• Work with global teams of highly skilled, diverse peers
• Healthcare benefits
• Employee financial programs
• Paid time off and sick leave
• Upskilling, reskilling, and certification courses
• Unlimited access to the LinkedIn Learning library and 22,000+ courses
• Global career opportunities
• Volunteer and community involvement opportunities
• EPAM Employee Groups
• Award-winning culture recognized by Glassdoor, Newsweek, and LinkedIn

About the Company

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