Senior Project Manager

About the Position

Disrupt lands in Copenhagen this October

At Sabio Group, we're dedicated to fostering an environment where employees thrive. Since 1998, we've built a dynamic culture that is both challenging and fun, driven by a team of ambitious, knowledgeable individuals who are passionate about leading the CX revolution. We're seeking creative, resourceful people to join our fast-growing organisation, where you'll have the opportunity to develop your skills and contribute to a culture of continuous learning.

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

We are currently looking for a passionate and enthusiastic Senior Project Manager to join our Team.

We look for people with the right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department that is continually on a journey of change.

Responsibilities

• Lead and manage projects through their entire project lifecycle, from gaining a thorough understanding of the solution through to successful project planning, deployment, business/service acceptance and project completion, all to time, cost and quality.
• Manage multiple projects with high levels of complexity based on a range of different technology applications and platforms.
• Manage financial and commercial aspects of projects, including cost management processes, revenue forecasting, and project profitability.
• Ensure strong and frequent communication between the client and the Sabio project team to meet the agreed deployment schedule and ensure successful business acceptance and handover to Support.
• Support pre-sales activities by collating work packages, project plans, and presentations.
• Build strong relationships with commercial teams to support future opportunities and growth within key accounts.
• Demonstrate strong leadership and team-building skills while managing and controlling project risks and costs.
• Report on project progress to the Sabio Programme Managers and support programme and business planning across Sabio.
• Contribute to the development of Sabio project and programme processes to ensure the business can be responsive to changing customer and business needs.

Requirements

Essential

• Strong experience of Waterfall and Agile project delivery methodologies.
• Strong commercial acumen with experience of project accounting, e.g. cost control, revenue forecasting, and project profitability.
• Experience of virtual project team management (e.g. matrix management across technical teams).
• Experience of managing complex technical projects.
• Excellent verbal communication skills and versed in the art of explaining issues clearly and in detail.
• Ability to develop operational relationships with the customer and demonstrate the right level of empathy and understanding.
• Ability to work with senior stakeholders internally and externally.
• A strategic thinker with future focus in mind.
• Background in IT or the customer services/contact centre industry.
• Experience of working in a professional services or customer-facing role.
• Ability to coach and mentor junior members of the team. Leading by example and demonstrating high personal impact and best-in-class delivery skills.

Beneficial

• Proven project management experience within a professional services, consultancy, or systems integrator environment.
• Current PRINCE2 (or equivalent) Waterfall and/or Agile Project Management Practitioner level accreditation.

We Offer

This is your chance to join a friendly and passionate team that will motivate you to learn and develop your career in the company.

Benefits may include:

• Remote/Flexible work
• Discovery Medical Aid
• Connectivity Allowance
• 15 days paid holiday a year (this includes three Sabio days)
• Momentum EAP

The Small Print

Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.

About the Company

Disrupt lands in Copenhagen this October

We work with some of the world’s largest organisations across various industries, delivering exceptional digital customer experiences through our unique blend of expertise, technology, and insight. As one of Europe’s fastest-growing providers of CX transformation solutions, we’re committed to sustainability, diversity, and inclusion, ensuring our workforce reflects the diverse society we serve. Join us and help shape the future of customer experience.

• How we work
  • Services
  • Discovery
  • Transformation
  • Optimisation
• Blog The Deflection Trap: Stop Treating the Voice Channel as the Enemy of Efficiency Read more
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