Senior Regional Operations Specialist
Nice to have's
Job description
About the Position
Senior Regional Operations Specialist
Madrid
At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Regional Operations Manager (m/f/d) based in Madrid who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in an international team and responsible for managing all operational topics concerning Flixbus’ bus partners based in Spain.
Responsibilities
- Manage all operational topics related to bus partners, including onboarding, training, and maintaining high standards in safety, quality, and punctuality.
- Train, support, and develop drivers of bus partners, conducting regular inspections of buses to meet quality standards.
- Monitor and analyze KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality.
- Ensure compliance with Flixbus procedures and protocols.
- Coordinate with internal teams (e.g., Line Planning, Business Development) and external stakeholders (e.g., coach operators, infrastructure providers) to ensure seamless operations and strong partnerships.
- Oversee the launch and continuous improvement of new lines and stops, ensuring operational readiness and alignment with FlixBus standards.
- Conduct regular field inspections and support bus partners’ drivers and supervisors to uphold brand image and customer service excellence.
- Lead and support cross-functional operational projects focused on enhancing the passenger and driver experience, contributing to continuous improvement across the network.
- Take part in cross-functional operational projects.
- Plan to obtain the Transport Manager Certification within one year (cost covered by Flix).
Requirements
- A minimum of 6 years of experience in Operations or a dynamic daily environment (handling daily incoming requests with long-term projects to develop).
- Spanish (native/proficient speaker level) is must, highly fluent in English. Language skills will be tested.
- Ability to adequately deal with different stakeholders (bus drivers, operations supervisors) with high social and negotiation skills.
- Know how to analyze reports, draw conclusions, and provide solutions based on that.
- Trustworthiness, engagement, and flexibility as well as a hands-on mentality.
- Organized, independent, reliable and responsible working style.
- Willing to regular travel around Spain.
- Experience in the transportation industry is a plus.
We Offer
- Travel perks: 12 free Flix vouchers + 12 discount vouchers for friends & family.
- Work from (M)Anywhere: Depending on your role, work from another location for up to 60 days per year.
- Hybrid work model: We are an office-first company, but we offer flexibility to balance work and life.
- Wellbeing support: Access confidential 1:1 counselling, courses, and stress management for yourself and up to four family members.
- Learning & Development: Take advantage of language classes, training courses, and expert-led sessions to grow your skills.
- Mentoring Program: Connect with experienced colleagues to gain insights and accelerate your career.
To view more local benefits specific to each office location, please check out this link: Locations - Flix Career
Why Join Flix?
At Flix, you’ll find teams that rally together to overcome challenges and spark creativity. We believe in ownership culture - giving you the freedom to take initiative, make an impact, and shape your own career path.
As we continue to expand across the globe, you can make a real difference in how we work.
If you’re ready to grow and lead your journey, Flix is the place for you!
© Flix. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
Flix changes the way millions travel every day.Thanks to our unique business model and innovative technology, we have quickly established one of the largest long-distance mobility networks in the world — and our journey has only just begun.People at Flix...— ... are self-starters— ... love innovation— ... are fellow travelers.Green Mobility to Experience the WorldFlixMobility, with its two entities of FlixBus and FlixTrain, is an innovative mobility provider.We are a tech platform company, operating an e-commerce platform in the transportation industry. Our FlixBuses first hit the road in 2013 and shortly after the success of the bus lines the rail industry was expanded with our FlixTrains in 2018.Our focus is on sustainability and making an important contribution to environmental and climate protection.We have two fully electric bus lines — one in Germany and one in France — and our FlixTrains run on 100% renewable Greenpeace electricity.Millions of customers since launchMillions of passengers have already traveled with us, 62 million in 2019 alone.2,500+ destinations, 37 countriesFlixBus connects 2,500+ destinations in 37 countries, a number which is growing nearly every day.400,000+ connections per dayWe connect cities with 400,000+ trips — often departing every 30 minutes.The Flix ExperienceTechnology and innovation are our passion. Our focus on new technologies allowed us to disrupt the bus market by developing and launching our e-ticketing system, the FlixBus-App, free Wi-Fi on board, GPS Live Tracking and, recently, even an on-board entertainment system.We are working to give the chance to everyone to experience the world, and do it conveniently, in Flix style.Big on connections, light on assetsIn only 6 years Flix became Europe’s largest intercity bus network — despite not owning buses. Our long-distance FlixTrains cooperates with the most-successful private train operators in Europe.Through these partnerships, the innovation and start-up spirit of the FlixMobility brands meet with the long-standing experience of traditional industry.FlixMobility’s R&D department — FlixMobility TechHere at FlixMobility Tech we develop software with the brightest minds from around the world to engineer new experiences for our millions of customers across our apps and websites.Flix on:Instagram:www.instagram.com/flixbusYoutube:www.youtube.com/... /UCualyNYPoSJB32tcPlOe36wLinkedin:www.linkedin.com/company/flixbus
More at Flix
All 169 rolesQualifizierte:r Zugchef:in (m/w/d) FlixTrain
Flix · Leipzig
Lokführer (m/w/d)
Flix · Berlin
Zugverkehrssteuerer Fernverkehr (m/w/d)
Flix · Berlin
Zendesk Manager / Developer of Solutions for Migrations into Zendesk
Flix · Portugal