Senior Revenue Operations Business Partner, EMEA

About the Position

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace.

We're looking for a Senior Revenue Operations Business Partner to serve as the operational partner to the GM, EMEA. In this role, you'll connect the EMEA go-to-market (GTM) organization with Global Revenue Operations (RevOps), driving operating cadence, insights, and execution of regional strategy.

You'll support the full EMEA GTM motion across BDR, AE, PAM, AM, SE, CE, and FDE teams across FIME, UKI, DACH, and Iberia. You'll own forecasting, QBRs, analytics, process improvements, and help scale regional best practices across the global RevOps organization.

This is a high-visibility role for someone who can balance executive-level discussions with hands-on operational analysis and turn insights into action.

Responsibilities

• Act as the trusted operational partner to the GM, EMEA, owning the region's GTM operating model and rhythm of business
• Run the EMEA forecast process end to end, preparing, facilitating, and following up on weekly forecast calls across the four Areas (FIME, UKI, DACH, Iberia)
• Own the quarterly business review (QBR) cadence: structure, narrative, data, and readouts for regional and executive audiences
• Deliver analytics and insights across the full EMEA GTM funnel (BDR, AE, PAM, AM, SE, CE, FDE), translating data into clear, actionable recommendations
• Lead process improvement initiatives that increase seller productivity, pipeline health, and forecast accuracy
• Partner with the Global RevOps Center of Excellence, providing regional inputs and adopting standardized best practices, tooling, and methodologies
• Drive annual planning for EMEA, including territory design, segmentation, and capacity/headcount modeling
• Support quota setting, coverage models, and GTM design in partnership with Sales, Finance, and the broader RevOps team

Requirements

• 5+ years of experience in Revenue Operations, Sales Operations, Strategy & Operations, or a comparable analytical/commercial role, ideally within a high-growth B2B SaaS environment
• Strong experience supporting a multi-segment, multi-country GTM organization across direct, partner, and post-sales motions
• Demonstrated ownership of forecasting, pipeline management, and QBR processes at a regional or business-unit level
• Excellent analytical skills, fluency with Salesforce and BI/reporting tools (Looker, Hex); comfort building capacity, territory, and segmentation models and experience with annual planning, including territory and quota design
• Exceptional stakeholder management, credible with senior commercial leaders and able to influence without authority
• Strong communication and storytelling skills; able to turn complex data into a clear executive narrative
• A bias for action, comfort with ambiguity, and the ability to operate independently in a fast-moving environment
• Fluency in English required; additional European languages (French, German, Spanish) a plus

We Offer

• Competitive salary package & benefits
• Fast-learning environment, entrepreneurial and strong team spirit
• 45+ Nationalities: cosmopolite & multi-cultural mindset
• Work-life balance is important at Aircall
• Key moment to join Aircall in terms of growth and opportunities

About the Company

At Aircall, we believe diversity, equity, and inclusion – irrespective of origins, identity, background, and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity, and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.

DE&I Statement:

At Aircall, we believe diversity, equity, and inclusion – irrespective of origins, identity, background, and orientations – are core to our journey.

We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive.

We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity, and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.