Senior Salesforce Administrator (f/m/d)

About the Position

We are looking for a Senior Salesforce Administrator (f/m/d) to join our team at Trusted Shops SE in Cologne or Berlin. This role offers a hybrid work model with flexible remote work options. Start: 01.02.2027.

Trusted Shops creates digital trust between people, businesses, and AI Agents. Every day, millions of consumers rely on our solutions to make confident online decisions, while businesses use our products to build trust, strengthen customer relationships, and grow sustainably.

Responsibilities

• Design and implement scalable configurations, automations, and platform governance standards
• Operate and develop our Salesforce ecosystem (esp. Service Cloud), focusing on stability, performance, and data quality
• Translate business needs into smart Salesforce solutions – from day-to-day feature requests to large-scale initiatives
• Lead change management processes, improve documentation, and enable internal users through training
• Support integration, data protection (GDPR), access models, and participate in our GitHub-based CI/CD setup
• Act as the senior go-to person in the Admin team: review complex solutions, mentor colleagues, and ensure quality
• Collaborate with developers to align declarative and programmatic solutions for sustainable growth

Requirements

• Degree in IT, Business Informatics, or comparable field or vocational training with relevant professional experience
• 5+ years of relevant experience with Salesforce in the Service Cloud in cross-functional, complex environments
• Ability to mentor peers, review solutions, and communicate clearly with technical & non-technical stakeholders
• Good understanding of platform scalability, data architecture, and agile collaboration
• Salesforce certifications are a plus as well as familiarity with APEX, integration tools (e.g. middleware), Talkdesk CTI, or GitHub-based release processes
• Solution-oriented, collaborative, and communicative hands-on personality with strong organizational skills
• Fluency in English

We Offer

• Hybrid work: Combine flexible remote work with team time in the Cologne office (on-site days depending on your location)
• Workation: Temporarily work from a destination of your choice within EU, Iceland, Liechtenstein, or Norway
• 28 vacation days
• 2.5 additional days off at Christmas, New Year's Eve, and Carnival
• Buddy program (an experienced trustee is at your side)
• Individual learning & development opportunities (internal & external trainings, e-learnings)
• Events (Team Events, Unit Events, etc.)
• Health Pass (free online and offline sports, fitness, and health courses)
• Permanent contract with Europe's trusted brand

About the Company

At Trusted Shops, we are interested in you as a person - whether you fit in with us is independent of gender, nationality, ethnic and social origin, religion/belief, disability, age, sexual orientation, and identity. Trusted Shops is clearly committed to diversity and against discrimination.

Join Us!

Real people create real trust. Every one of us has our own strengths, talents, and ideas. We create an environment where you can share your personal experiences and views. We want to encourage you to use the path that is right for you and for each one of us. Get an impression of real colleagues and become an important part of our team.

Our Offices

Our offices are located in Cologne, Amsterdam, Warsaw, Lille, and Barcelona.

Trusted Shops in Europe

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