Senior Salesforce Product Analyst

About the Position

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk.

Get to know Okta: Okta is The World’s Identity Company. We free everyone to safely use any technology anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth. At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box; we’re looking for lifelong learners and people who can make us better with their unique experiences.

Responsibilities

• Requirements Gathering and Analysis: Work closely with the Global Partner Program and Strategy team, Partner Operations team to understand their requirements and challenges, translating them into detailed and actionable user stories.
• Solution Design Collaboration: Collaborate with developers and administrators to facilitate design, configure, and enhance digital interfaces, self-service tools, and solutions that empower the partner sales ecosystem.
• Stakeholder Collaboration: Partner extensively with Global Partner Program and Strategy and Partner Ops teams to design and enhance platforms that support Direct and Channel Sales teams.
• System Integrations: Collaborate with technical teams to own OOTB configurations & integrations between Salesforce, Okta’s Partner Portal, partner portal tenant, and other cross-functional downstream systems to ensure a seamless data flow (ex. partner account and contact, accreditation and certification, partner badges, program benefit administration, and partner program performance, etc.).
• Systems Configuration & Administration: Manage and configure integrations between Salesforce, Okta Partner Portal, and downstream systems to maintain seamless data synchronization. Serve as the functional lead for automating workflows related to partner accounts, certifications, deal registration, and pipeline visibility.
• Data Management and Reporting: Ensure the integrity and accuracy of partner data through effective management practices. Create and maintain reports and dashboards to provide partner program performance and pipeline visibility, including insights into key deal registration, referral registration, project registration and co-sell, co-market, and co-build performance metrics.
• Quality Assurance and Testing: Develop and execute comprehensive test plans to validate the functionality and performance of partner-facing solutions, downstream system functionalities and supporting internal workflows - including ad hoc regression testing for cross-functional initiatives impacting partner experience and/or partner-related data.
• Documentation: Author and maintain end-to-end customer journey maps, ensuring that technical and user documentation for partner ecosystems is accessible and easily understandable.

Requirements

• Salesforce & PRM Mastery: 5+ years of hands-on experience as a Business Analyst or Implementation Consultant specializing in Salesforce Sales Cloud, Service Cloud, and Partner Relationship Management (PRM) Salesforce Sales Cloud, Service Cloud, and contexts. Knowledge of CPQ is a plus.
• System Architecture: Proven experience with Salesforce integrations, specifically connecting CRM platforms with product-led systems, partner portals, and cross-functional learning management systems and tools.
• Lifecycle Management: Demonstrated ability to own the end-to-end delivery lifecycle, from initial conception and configuration through to launch and post-deployment support.
• Process Innovation: A strong problem-solving mindset focused on continuous process improvement, operational efficiency, and creating seamless partner experiences.
• Critical Thinking: Ability to translate complex business requirements into scalable, high-quality technical solutions.

We Offer

You will work in a fast-paced, innovative environment that values continuous learning and professional growth. This role offers the opportunity to collaborate with cross-functional teams to make a direct impact on the business while driving strategic improvements for our partners. As a key contributor, you will help shape the future of our partner ecosystems and overall operational landscape.

About the Company

The Okta Experience

• Supporting Your Well-Being
• Driving Social Impact
• Developing Talent and Fostering Connection + Community

We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

U.S. Equal Opportunity Employment Information

Individuals seeking employment at this company are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. When submitting your application above, you are being given the opportunity to provide information about your race/ethnicity, gender, and veteran status.

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Okta complies with all applicable federal, state, and local pay transparency rules. For additional information about the federal requirements, click here.

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Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/agencies/ofccp.

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The foundation for secure connections between people and technology

Okta is the leading independent provider of identity for the enterprise. The Okta Identity Cloud enables organizations to securely connect the right people to the right technologies at the right time. With over 7,000 pre-built integrations to applications and infrastructure providers, Okta customers can easily and securely use the best technologies for their business. More than 19,300 organizations, including JetBlue, Nordstrom, Slack, T-Mobile, Takeda, Teach for America, and Twilio, trust Okta to help protect the identities of their workforces and customers.

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