Senior Scaled Customer Education Specialist

About the Position

We are looking for a Senior Scaled Customer Education Specialist to join Samsara's Customer & Partner Education team. This role is focused on scaling our global reach and customer support, primarily for our Scale segment (Commercial and Mid-market accounts). As a part of our team, you will help thousands of customers derive immediate value from our connected operations platform.

This is a remote position open to candidates residing in the US, except the San Francisco Bay Metro Area, NYC Metro Area, and Washington, D.C. Metro Area.

Responsibilities

• Build, deliver, and facilitate cohort-based one:many programs for customers, guiding groups through structured learning journeys from onboarding through advanced product adoption.
• Design new, innovative experiences tying together physical and digital assets to live sessions and/or Community experiences.
• Produce new and leverage existing training materials in accordance with team standards and brand guidelines; adapt existing materials to reflect product changes and audience needs.
• Proactively leverage in-house and external tools and platforms to optimize the training you deliver (e.g., Samsara Community, in-house AI tools; Slido).
• Demonstrate expertise across the Samsara platform and show confidence in fielding a wide range of customer questions during live sessions.
• Manage all live session logistics, including training registration, session delivery, Q&A facilitation, polling, and post-session follow-up resources.
• Collaborate closely with the CS Scale as well as the rest of the Education team to shape content for live training and share customer feedback from training events.
• Identify common knowledge gaps across the Scale customer base and partner with Customer Success and Product teams to address them through programming.
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices.

Requirements

• Excellent communication, presentation, and facilitation skills. You make complex platform concepts clear and compelling for large, diverse audiences, both in your verbal delivery and in the materials you produce.
• Demonstrated experience delivering at-scale programs and live webinars or vILT to external audiences.
• Excellent interpersonal skills. You're dynamic and enthusiastic, and you connect well with people at any level of an organization.
• Ability to build digital learning assets when needed, e.g., video tutorials, job aids, and presentation decks, using AI models, authoring and editing tools.
• A working grasp of instructional design: you structure content around clear learning objectives and can help shape a program, not just deliver it.
• Self-directed and analytical. You can teach yourself new products and tools quickly and assess what customers most need to know.
• Ability to analyze engagement and impact data, then iterate on your content to improve what's working and fix what isn't.
• Strong prioritization skills. You handle multiple programs and sessions concurrently while staying organized, methodical, and detail-oriented.
• An eye for detail and polish in everything you produce.
• Comfortable working independently and as part of a team.
• 3–4 years of experience teaching or delivering training, with at least 1 year in a one-to-many or scaled delivery model.

Nice to Have

• Familiarity with webinar and virtual classroom platforms and tools.
• Experience with LMS and Community platforms, and customer education content development tools.
• Background in SaaS product training.

We Offer

• Annual Base Salary: $80,622.50-$121,950 USD.
• Total Rewards: At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
• Flexible Working: We embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.
• Belonging at Samsara: We welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law.

About the Company

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.

Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term.