Senior Service Executive, Dehradun

About the Position

Join Getinge as a Senior Service Executive in Dehradun. Ensure optimal performance and customer satisfaction of medical equipment.

With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.

Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.

Responsibilities

• Install and set up medical equipment at customer sites.
• Perform initial testing and ensure proper functioning & collection of Installation report.
• Conduct routine maintenance as per the service schedule.
• Ensure equipment meets performance standards and safety regulations.
• Diagnose and resolve technical issues promptly.
• Replace or repair defective parts and components.
• Report recurring issues to the Product Technical Specialist (PTS) for corrective action.
• Provide on-site and remote technical support to customers.
• Educate end-users on equipment operation, maintenance, and care.
• Maintain detailed records of service activities, including reports and logs into the system.
• Ensure compliance with documentation standards and processes.
• Conduct regular inspections to ensure equipment quality and reliability.
• Adhere to company policies, industry standards, and regulatory requirements.
• Ensure workplace and equipment safety during service activities.
• Coordinate with sales, service teams, and distributors to resolve customer issues.
• Support product demonstrations and training for customers as required.
• Build Quality into all aspects of their work by maintaining compliance to all quality requirements.

Requirements

• Bachelor’s degree in biomedical engineering, Electronics, or related field.
• 3-5 years of experience in servicing medical equipment or a related role.
• Knowledge of MS Office.

Required Knowledge, Skills, and Abilities

• Customer relationship management.
• Ready for travel in the region.
• Interpersonal skills.

We Offer

• Competitive salary.
• Opportunity to work with a leading global healthcare company.
• Professional growth and development opportunities.
• Collaborative and inclusive work environment.

About the Company

Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries.