Senior ServiceNow Business Analyst
Primary stack
Nice to have's
Job description
About the Position
We are seeking a highly skilled Senior ServiceNow Business Analyst to join our dynamic team. In this role, you will lead business analysis efforts for ServiceNow implementations, working closely with stakeholders to gather requirements, design solutions and ensure successful project delivery.
We would like to inform you that this role is primarily offered under a standard employment contract, in accordance with applicable labor regulations.
Responsibilities
- Lead the business analysis function for ServiceNow projects, including ITSM, ITOM, HRSD or other ServiceNow modules
- Collaborate with clients, project managers, developers and other stakeholders to gather and document business requirements
- Analyze and translate business needs into functional and technical requirements for ServiceNow solutions
- Facilitate workshops, interviews and meetings to elicit requirements and drive consensus
- Develop user stories, process flows and use cases to support solution design and development
- Oversee the configuration and customization of ServiceNow modules to meet business objectives
- Support testing, training and change management activities
- Provide best practices for ServiceNow implementations
Requirements
- 4+ years of experience as a Business Analyst, including excellent knowledge of requirement gathering techniques, process mapping and stakeholder engagement
- Solid understanding of ServiceNow processes, modules and integrations (experience with SNOW in public sector is a plus)
- Strong understanding of business process analysis and design
- Excellent communication, facilitation and stakeholder management skills
- Experience working in Agile/Scrum environments
- ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are a plus
- Experience in consulting or working with global clients is preferred
We Offer
- Opportunity to work with a leading technology company
- Remote work options
- Professional growth and development opportunities
About the Company
EPAM Systems is a leading global provider of digital platform engineering and software development services. We are committed to delivering innovative solutions to our clients and providing a dynamic environment for our employees to grow and succeed.
© EPAM. This job description was sourced from the employer's public career page. TheJob is not the employer — we index the posting and route candidates to the source. All content rights and hiring decisions belong to the employer.
EPAM helps organizations innovate their business processes and rethink the way they manage their businesses so they can remain competitive in this new digital age.