Job Description, Responsibilities & Requirements
About the Position
We are seeking an experienced Senior ServiceNow Developer with solid expertise in ITOM, CSDM, and integrations to support our multi-source, service-aware, and self-healing CMDB. In this role, you will collaborate closely with Product Owners and ServiceNow engineers to design forward-looking solutions and empower stakeholders to realize and govern data effectively.
Responsibilities
- Collaborate with the Product Owner to assess incoming demands and ensure data-related solution decisions are future-proof
- Work with ServiceNow engineers to create, refine, and realize user stories
- Remediate incidents and fulfill requests within your area of responsibility
- Design holistic solutions that address both technical and business needs
- Empower business stakeholders to realize and govern data
- Apply creative, conceptual, and practical thinking to complex problems
- Support the multi-source, service-aware, and self-healing CMDB
Requirements
- 3+ years of experience as a ServiceNow Developer
- Solid experience with multi-source CMDB, discovery (patterns), and IRE governance
- Proficiency in IH-ETL, service mapping, and APM/TPM
- Understanding of CSDM and expertise in ServiceNow ITAM (HAM & SAM) and ITOM modules
- Capability to create holistic solutions and empower business stakeholders to realize and govern data
- Strong communication skills, both clear and empathetic
- Flexibility to think creatively, conceptually, and practically
- English proficiency at B2 level or higher