About the Position

Senior ServiceNow Developer | f/m/d

Location: Warsaw

About Us

ERGO Technology & Services S.A. (ET&S), a member of the Munich Re and ERGO Group, is delivering integrated IT and business services to international markets. Our expertise lies in providing advanced IT services, with a focus on modern, business-driven technology solutions. On the business side, we also support the Group in various end-to-end insurance processes, including finance, operations, and underwriting. With offices in Warsaw and Gdansk, and strong global partnerships, we foster a dynamic, multicultural environment that promotes diversity and international opportunities.

About the Role

As a Senior ServiceNow Developer, you will provide ServiceNow technical solutions to support high CMDB quality standards to ensure the single point of truth strategy.

This role will be part of the IT Infrastructure and Operations Tower, which delivers stable operational services with a clear focus on continuous service delivery optimization, standardization, and automation.

You will support the Cross Functional Team, which is responsible for CMDB data quality for all global IT infrastructure components in Cloud, DataCenter, and Office.

Responsibilities

Enabling, configuring, and developing automated CMDB discovery of new and existing infrastructure components
Developing Discovery procedures by ensuring identification and reconciliation rules, monitoring error logs, troubleshooting, and resolving any related issues
Designing and developing complex solutions based on the requirements of ITSM, ITOM, HAM, and other modules
Supporting the Service Manager for CMDB Infrastructure Quality and requirements team by focusing on ServiceNow Architecture, CSDM, and technical interfaces
Collaborating with IT Infrastructure teams to translate requirements into technical solutions that meet customer demand
Ensuring system architecture supports business scalability and strategies and meets audit, compliance, and security requirements
Creating and configuring reports, dashboards, schedules, and other operational activities or outputs associated with discovery functions

Requirements

Very good spoken and written Business English
University degree in IT or Business Information Management or equivalent qualification
Outstanding ability and experience in developing and implementing ITSM/ITIL and ITOM processes and solutions, with a deep process/functional and technical understanding of the CMDB and CSDM
ServiceNow Certifications for CMDB Discovery
Experience in IT Infrastructure Operations and Asset Management, preferably in a large enterprise environment (network, server, data center, cloud)
Minimum 3 years of practical experience as a ServiceNow Developer and experience with ServiceNow Discovery
Deep analytical skills with proven experience in ServiceNow CMDB troubleshooting and root cause analysis
Experience soliciting and documenting requirements and evolving these requirements into successful solutions

Perks & Benefits

Let's be healthy

Medical package, sports card, and numerous sports sections – these are some of the benefits that help our employees stay in good shape.

Let's be balanced

Work-life balance is a key aspect of a healthy workplace. We offer our employees flexible working hours, a confidential employee assistant program, as well as the possibility of remote working. However, staying at home with our in-office gaming room and dog-friendly office in Warsaw won’t be easy.

Let's be smart

We organize numerous workshops and training courses. Thanks to hackathons and meetups, our specialists share their expertise with others. Additionally, we have a wide range of digital learning platforms and language courses.

Let's be responsible

Each year, we participate in several CSR activities, during which, together with our colleagues, we do our best to create a better future.

Let's be fun

Company-wide bike races and soccer matches, film marathons in our cinema room or other engaging team-building activities – we got it covered!

Let's be diverse

Every team member is valued, regardless of gender, nationality, religious beliefs, disability, age, and sexual orientation or identity. Your qualifications, experience, and mindset are our greatest benefit!

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Senior ServiceNow Developer

Job description