Senior ServiceNow Technical Consultant

About the Position

Senior ServiceNow Technical Consultant

Lisbon, Lisbon, Portugal

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.

Are you ready to take the lead in delivering world-class ServiceNow solutions? Join our team as a Senior Technical Consultant and become the trusted expert guiding customers through their digital transformation journey.

Responsibilities

• Act as the functional and technical expert in customer engagements, ensuring solutions align with best practices and deliver measurable outcomes.
• Participate in workshops with clients to assess current processes and define future-state solutions.
• Design and implement ServiceNow solutions based on technical architecture and leading standards.
• Develop custom solutions through scripting and application development.
• Prepare technical documentation as required by client contracts and internal standards.
• Maintain expertise in key ServiceNow modules: ITSM, ITOM, HAM, SAM, CSM, FSM, HRSD, ERM, and industry-specific offerings (Telecom, Financial Services, etc.).
• Ensure clear communication and coordination between all stakeholders throughout the project lifecycle.

Requirements

• Bachelor’s degree (or equivalent) in IT or related field.
• Fluent in English and capable of engaging colleagues and clients alike.
• 5+ years implementing ServiceNow solutions, including customer-facing roles.
• Strong knowledge of ServiceNow core capabilities, including ITSM and at least one of: ITOM, HAM, SAM, HRSD, ERM, FSM.
• Industry expertise in one or more domains: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Procurement, etc.
• Understanding of integrations, data models, and process automation, with the ability to explain technical concepts to non-technical audiences.
• Proficiency in JavaScript and scripting for custom development.
• Excellent interpersonal skills: leadership, communication, negotiation, attention to detail, prioritization, decision-making, and problem-solving.
• Ability to work under pressure and meet deadlines.
• Strong presentation skills.
• Certifications (Mandatory):
  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Implementation Specialist (CIS) – ITSM
  • ServiceNow Certified Application Developer (CAD)
  • ITIL Certification (Project Management Certification is a plus)

We Offer

• Work on high-impact projects with global clients.
• Collaborate with top-tier experts in a dynamic, innovative environment.
• Continuous learning and career advancement opportunities.

About the Company

Inetum is a European leader in digital services. Inetum’s team of 27,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum’s solutions aim at contributing to its clients’ performance and innovation as well as the common good. Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.4 billion euros in 2024.