Senior Services Engagement Engineer

About the Position

Job Title: Senior Services Engagement Engineer

Location: Newtown Square, PA, US

Work Model: Hybrid Work Model

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long-term, post-sales Premium Engagement contracts and with responsibility for the overall delivery of contracted services.

Responsibilities

• Understand customer’s business and support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery.
• Identify and assess potential issues and risks related to SAP solutions, associated business processes, and customer initiatives.
• Support and execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics.
• Support and execute the engagement planning of Premium Engagement services tailored to customer situations/requirements and solutions.
• Create a value proposition and secure customer alignment, including collaboration with the account team, expert engagement engineers, solution or industry experts, partners, executive sponsors, and delivery support teams.
• Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery.
• Execute engineering services and allocate resources for end-to-end projects or focused phased activities.

Requirements

• Bachelor’s degree or foreign equivalent in Computer Science, Industrial Engineering, or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation.
• Alternatively, a Master’s degree or foreign equivalent in Computer Science, Industrial Engineering, or a related field of study and four (4) years of experience in the job offered or related occupation.
• Experience must include four (4) years involving each of the following:
  • Technology Support Service and technical analysis
  • Fundamental SAP Basis and security principles
  • Root Cause Analysis within the ABAP and NetWeaver or Java stacks and SQL RCA
  • Change Management Framework for SAP Systems
  • Supporting SAP Deployment Projects in multinational organizations, including scope support plans, packages, and coordinating support activities from design through post go live support phases
  • Managing delivery of Support Services to Business and IT customers
  • Positioning support methodology and services to new engagement areas for business development

We Offer

• Competitive salary range: $125,923 - $182,500 annually
• Opportunity to work in a hybrid model
• Comprehensive benefits and professional development opportunities

About the Company

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

We help the world run better

At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: [email protected]. Requests for reasonable accommodation will be considered on a case-by-case basis.

Compensation Range Transparency: The annual base salary range for this position is $125,923 - $155,125. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $125,923 - $182,500. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.

Nearest Major Market: Philadelphia

Job Segment: Industrial Engineer, Computer Science, Compliance, ERP, SAP, Engineering, Technology, Legal

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