Senior Site Reliability Engineer

About the Position

We are seeking a Senior Site Reliability Engineer to join our team in building an Enterprise Agent Development Platform in Ukraine. This role is fully remote.

Responsibilities

• Own the multi-tenant New Relic consolidation layer, aggregating telemetry across the entire agent estate
• Administer New Relic at scale, including management account setup and cross-account configuration
• Design and maintain NRQL cross-account queries aggregating telemetry from multiple project tenants
• Implement dashboards-as-code and alert-policy-as-code using the Terraform New Relic provider and Crossplane
• Configure New Relic alert policies routed to Opsgenie, with future integration into ServiceNow
• Manage OpenTelemetry and ADOT consumption fundamentals, including OTLP and Firehose ingestion into New Relic
• Define metric dimension strategies for large agent estates using stable, low-cardinality facets
• Operate within a Technical, Business, and Audit observability segregation model
• Enable cross-account and cross-tenant telemetry aggregation and reporting across the organization

Requirements

• 6+ years of experience in observability or SRE engineering
• Hands-on background in consolidating observability and telemetry for AI agent estates in a production agentic AI project
• Proficiency in New Relic (or equivalent SaaS observability platform) operated as a multi-tenant consolidation layer, including management account and cross-account setup
• Expertise in NRQL for cross-account queries aggregating telemetry from multiple project tenants
• Skills in dashboards-as-code and alert-policy-as-code using Terraform (New Relic provider) and Crossplane
• Competency in configuring New Relic alert policies routed to Opsgenie, with awareness of ServiceNow integration
• Understanding of OpenTelemetry and ADOT consumption fundamentals, including OTLP and Firehose ingestion pipelines
• Capability to design metric dimensions for large agent estates using stable, low-cardinality facets
• Familiarity with Amazon CloudWatch and cross-tenant telemetry aggregation and reporting
• Experience working within a Technical, Business, and Audit observability segregation model
• English proficiency at an Upper-Intermediate level (B2) or higher

Nice to Have

• Familiarity with AWS Bedrock AgentCore observability, including Transaction Search and GenAI Observability
• Knowledge of Amazon Web Services
• Background in Kinesis Firehose metric and log forwarding pipelines (CloudWatch → New Relic)
• Skills in cost and token attribution modeling for GenAI workloads
• Expertise in Crossplane-based provisioning of observability resources

We Offer

• Work on a flexible schedule remotely or from any of our comfortable offices or coworking spaces in Ukraine
• Receive the necessary equipment to perform your work tasks
• Change projects and technology stacks within EPAM
• Gain experience in various business domains (Insurance, E-commerce, Healthcare, Finance, Travelling, Media, Artificial Intelligence, and more)
• Relocation opportunities may be available for eligible candidates, depending on the role and openings at other EPAM locations
• Participate in volunteer, charity programs and communities (both technical and interest-based)
• Focus on your professional growth:
  • Plan your individual career path together with your manager
  • Receive regular feedback from colleagues
  • Improve your English for free with certified teachers (Speaking Clubs, client interview preparation courses, etc.)
  • Get the opportunity to undergo free training and certification in AWS, GCP, or Azure Clouds
  • Use the internal E-learn training program (18,200+ specialized training and mentoring programs)
  • Access corporate accounts on LinkedIn Learning, Get Abstract, and other partner resources
  • Study at EPAM Solution Architecture School with practicing architects
  • Develop as a leader, join Delivery Management, Resource Management, Leadership Essentials school, and more
  • Participate in internal communities (500+ meetups, technical discussions, brainstorming sessions, online events, and conferences annually)
• Vacation and sick leave (including a sick leave without a medical certificate)
• A wide range of Voluntary Medical Insurance programs providing both medical treatment and various preventive options (including sports activities)
• Medical insurance for family members at corporate rates
• Company support during significant life events (childbirth or adoption, marriage, etc.)
• Support for psychological comfort: discounts on services from mental health specialists or coaches, thematic training
• E-kids program - a free programming language training program for EPAMers' children