Senior Site Reliability Engineer - Federal

About the Position

Senior Site Reliability Engineer - Federal

We are looking for a highly skilled Senior Site Reliability Engineer to join our Federal team at ServiceNow. This role will focus on ensuring the reliability, scalability, and performance of our Government Community Cloud infrastructure. This is a 3rd shift position with a 10-hour 4-day work week, from Wednesday to Saturday, 11 p.m. - 10 a.m. PT.

Responsibilities

As an Engineer on the SRE team, you will:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering, and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.
• Drive monitoring and automation initiatives.

Requirements

To be successful in this role, you should have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Typically requires a minimum of 5 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent experience.
• Deep knowledge of Linux systems.
• 2+ years of experience with DevOps automation, CI/CD pipeline, and agile methodologies.
• 2+ years of experience with Cloud technologies, preferably Azure.
• 2+ years of coding in various languages; we normally prefer Python, JavaScript, and Ruby.
• Postgres and MySQL database administration, troubleshooting, and performance tuning.
• Expertise in Observability and Monitoring of applications, services, and networks at scale.
• Networking skills, IP addressing, and routing.

Nice to Have

• Experience developing on the ServiceNow Platform.

We Offer

• Base pay of $127,600 - $216,900, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.