Job Description, Responsibilities & Requirements
About the Position
We are seeking a Senior Software Developer for Customer Engineering - Networking to join our team in Bengaluru, India. You will work on troubleshooting, debugging, and enhancing network management applications.
Responsibilities
- Work within the software engineering team to troubleshoot/debug customer issues, fix customer defects, and work on feature enhancements for patch releases.
- Partner with the core development team to expedite the root cause analysis of customer issues.
- Accept customer escalations and triage the case data to help root cause the issue and/or produce the mitigation plan.
- Update the escalation email threads and JIRA tickets with the RCA (root cause analysis) information in a timely manner to meet the case severity bound SLAs (Service Level Agreements).
- Interact with customer-facing teams (Level 2 / Level 3) to help troubleshoot customer issues live in the customer network as and when needed.
Requirements
- Requires a BS or MS in EE/CS and 8+ years of experience.
- Strong technical background in layer 2 and layer 3 forwarding is required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.
- Expert programming skills in C/C++.
- Familiarity and hands-on with docker/Kubernetes based development environment is a plus.
- Solid background in management systems, in particular NetConf, gNMI based management.
- Strong verbal and written communication skills. Ability to communicate effectively at all levels of the organization: Product Management, Technical Marketing, Field Teams, Documentation and Development Team.
- Highly motivated and self-driven.
- Able to collaborate cross-functionally to meet challenging goals.
- Experience with Agile development - GIT, JIRA.
Nice to Have
- Exposure to microservices architecture.
We Offer
- Competitive salary
- Opportunity to work in a dynamic and innovative environment
- Professional growth and development opportunities
About the Company
Luxoft is a global leader in digital transformation and technology services, providing innovative solutions to some of the world's largest enterprises. We are committed to excellence and continuous improvement, and we are looking for passionate and talented individuals to join our team.
Languages
- English: B2 Upper Intermediate
Experience Level
- Senior