Senior Software Developer - Customer Engineering - Networking

About the Position

We are seeking a Senior Software Developer for Customer Engineering - Networking to join our team in Bengaluru, India, focusing on Data Center routing and switching platforms.

Responsibilities

• Work within the software engineering team to troubleshoot/debug customer issues, fix customer defects, and work on feature enhancements for patch releases.
• Partner with the core development team to expedite the root cause analysis of customer issues.
• Accept customer escalations and triage the case data to help root cause the issue and/or produce the mitigation plan.
• Update the escalation email threads and JIRA tickets with the RCA (root cause analysis) information in a timely manner to meet the case severity bound SLAs (Service Level Agreements).
• Interact with customer-facing teams (Level 2 / Level 3) to help troubleshoot customer issues live in the customer network as and when needed.

Requirements

• Requires a BS or MS in EE/CS and 8+ years of experience.
• Strong technical background in layer 2 and layer 3 forwarding is required to diagnose and solve complex technical issues and provide timely solutions to customers in a professional manner.
• Expert programming skills in C/C++.
• Familiarity and hands-on with docker/Kubernetes based development environment.
• Solid background in management systems, in particular NetConf, gNMI based management.
• Strong verbal and written communication skills. Ability to communicate effectively at all levels of the organization: Product Management, Technical Marketing, Field Teams, Documentation, and Development Team.
• Highly motivated and self-driven.
• Able to collaborate cross-functionally to meet challenging goals.
• Experience with Agile development.
• GIT, JIRA.

Nice to Have

• Exposure to microservices architecture.

We Offer

• Competitive salary.
• Opportunity to work in a dynamic and innovative environment.
• Professional development opportunities.

About the Company

Customer Support Engineering, software development, and fixing customer-found defects for Data Center routing and switching platforms network & management applications - Major Enterprise Networking equipment provider.

Languages

• English: B2 Upper Intermediate

Seniority

• Senior