Senior Software Engineer ITSM

About the Position

Senior Software Engineer ITSM

Matrix42 is seeking a Senior Software Engineer ITSM to join our team in a hybrid work environment. You will be responsible for designing, developing, testing, and delivering high-quality software features end-to-end.

Locations

• Espoo, Finland (Hybrid)
• Bucharest, Romania (Hybrid)
• Remote (Germany)
• Remote (Romania)
• Remote (Finland)

Employment Type

• Full-time
• Permanent employee

Your Mission

• Design, develop, test, and deliver high-quality software features end-to-end, taking ownership of complex functionality across the full stack.
• Actively leverage agentic AI tools in daily development workflow to accelerate delivery, improve code quality, and explore innovative solutions.
• Participate in architectural and technical design discussions, contributing ideas and helping evaluate trade-offs alongside the Technical Lead.
• Collaborate with Product Manager and Product Designer to understand requirements, clarify acceptance criteria, and provide technical input on feasibility and estimates.
• Conduct thorough code reviews, share knowledge with team members, and mentor junior engineers to raise the overall engineering quality of the team.
• Participate in customer support topics and escalations, helping diagnose and resolve technical issues in a timely manner.
• Continuously improve engineering practices by identifying bottlenecks, proposing process improvements, and staying current with relevant technologies.

Your Profile

Must Haves

• Bachelor’s or Master’s Degree in an applicable field, such as Computer Science, Software Engineering, or a related discipline.
• 7+ years of professional experience as a Software Engineer.
• Strong proficiency in one or more of the team’s core technology stack areas: Java, PostgreSQL, Angular.
• Deep understanding of data structures, algorithms, and computational complexity with the ability to apply them to real-world performance problems.
• Strong knowledge of concurrency, multithreading, and asynchronous programming patterns.
• Experience with performance profiling, optimization techniques, and designing systems for high-load scenarios.
• Proficiency in designing and building RESTful APIs and working with relational databases, including advanced query optimization and indexing strategies.
• Proven ability to apply software design patterns, clean code principles, and testing practices in production systems.
• Fluency with CI/CD pipelines and version control workflows (Git).
• Ability to work autonomously on complex tasks while communicating progress and blockers effectively.

Nice to Have

• Understanding cloud-native application development and SaaS models.
• Experience working in teams with established DevOps culture.
• Experience with enterprise software development and IT Service Management (ITSM) platforms.
• Hands-on experience with containerization technologies (Docker, Kubernetes).
• Practical experience with agentic AI tools like Claude Code, Google Gemini CLI, or OpenAI Codex.

Why Us?

At Matrix42, you'll join cross-functional product squads that tackle complex challenges for our customers and businesses - building solutions that make a real difference in how organizations manage their digital workspaces.

We actively invest in engineering productivity by embracing agentic AI tools as a core part of our development workflow. Our engineers are encouraged to use agents like GitHub Copilot and Claude Code daily - not as an experiment, but as an established practice that accelerates delivery, improves code quality, and frees up time for creative problem-solving.

If you are passionate about writing well-crafted software, growing your expertise in a team that values both technical excellence and knowledge sharing, and working at the intersection of modern engineering practices, this is an exciting opportunity for professional growth and impact.

Our Benefits

We could tell you about the free breakfast, great coffee, 30 vacation days, and flexible hours. Or that hybrid and remote work are part of the deal. But honestly? That’s just standard.

Here’s what makes working with us in Espoo extra special:

• Work from (almost) anywhere – Take your job with you on a workation and get inspired by new places.
• Time for growth – A career framework to support your professional and personal growth with up to 6 extra days off per year for your development.
• Social Day – One paid day per year to give back to your community or support a cause you care about.
• Health Care Plan – Comprehensive, occupational.
• Edenred Lunch, Sport and Culture benefit.
• Leisure time insurance.
• Free use of the gym and sauna at our office in Säteri, Espoo.
• Dog Friendly Office - Bring your furry coworker along. Just make sure they don't steal anyone’s lunch.

Hybrid work is a natural part of how we operate, but we also believe in the power of coming together. That’s why we regularly connect in the office - whenever it makes sense.

And that’s just the beginning. Ask us what else is waiting for you according to your location.

Your Contact Person

Send us your application IN ENGLISH, including your salary requirements and earliest possible starting date, directly through our online portal via the "APPLY NOW" button. If you have any questions, please do not hesitate to contact Diane Djongoue.

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

About Us

Unsere Ambition ist es, die erste Wahl in Europa für Service Management zu sein!

Mit unserer Plattform können Kunden IT- und Geschäftsprozesse, Assets, Endgeräte und Identitäten effizient verwalten, um Produktivität, Agilität, Sicherheit und das Mitarbeitererlebnis zu verbessern. Durch die Bereitstellung digitaler Arbeitsumgebungen und IT-Self-Service mit ganzheitlicher Integration und automatisierten Prozessen digitalisieren und automatisieren wir die täglichen Aufgaben unserer Kunden.

Werde Teil unseres vielfältigen Teams von 600 Fachkräften in ganz Europa! Unsere Unternehmenskultur basiert auf starken Werten, wobei der Erfolg unserer Kunden oberste Priorität hat. Wir unterstützen dein persönliches und berufliches Wachstum und helfen dir, dein volles Potenzial durch individuelle Ziele zu erreichen. Begleite uns auf einer Reise, auf der du dich sowohl beruflich als auch persönlich weiterentwickeln kannst.

Wir setzen auf ein inklusives und vielfältiges Arbeitsumfeld und begrüßen Bewerbungen aller Personen, unabhängig von Geschlecht, Alter, Behinderung, ethnischer oder sozialer Herkunft, Religion oder Weltanschauung, sexueller Orientierung oder Identität.