Senior Software Engineer

About the Position

We are seeking a Senior Software Engineer to join our Media Tech Support L3 team in LATAM, focusing on file-based workflows within the Paramount Media Technology division.

Responsibilities

• Interface with internal support team or users on issues raised to Media Technology
• Collaborate with internal or external teams to identify and address potential issues with transcoding, autoQC, or content delivery
• Maintain knowledge of cloud compute software and network within the environment
• Maintain internal documentation regarding system information, escalation paths, and create runbooks for issues that have had RCA
• Engage directly with all necessary Paramount teams to address issues with software, cloud computing, storage, and networking that affect Media Technology systems
• Work to maintain media encoding and transcoding platforms to ensure quality, performance, and reliability

Requirements

• Core Skills:

  • Strong understanding of video, audio, and timed text used in a content supply chain
  • Knowledge of server operating systems such as Linux and Windows Server
  • Education: Bachelor's degree preferred; relevant fieldwork required; technical certifications pertaining to the position highly recommended
  • Excellent customer service and overall communication skills
  • Ability to work in JIRA and Slack to monitor and respond to support cases
  • Experience working in a customer service-oriented environment processing user requests and collaborating with software development or engineering teams to provide new solutions
  • Experience manipulating audio, video, and subtitles via API, JSON, or command line to automate transcoding or subtitle processing
  • Understanding of containers such as MOV, MXF, MP4, or MPEG2 Transport Stream and what formats of video, audio, and data are required for multiplexing for a specific application
  • Familiarity with different video codecs such as AVC (H264), HEVC (H265), ProRes, or MPEG2, and audio codecs like BWF, AAC, AC3, EAC3
  • Comprehension of the frame rates, scan types, resolutions, color spaces that are used with different video standards for archive or distribution
  • Proficient with authoring and modifying JSON or XML to create or modify transcoding or autoQC profiles or workflows
  • Capability to operate and test software in a cloud environment like AWS, Google, or Azure as serverless, Linux, or Windows instances
  • Self-motivated and able to perform directed tasks under minimal supervision
  • Ability to work in a high-pressure and fast-paced environment

• Desirable Skills:

  • Experience with cloud-based transcoding systems leveraging compute instances with cloud-based storage
  • An understanding of Public, Private, Hybrid Cloud solutions and experienced in integrating public cloud into traditional hosting delivery models with a specific focus on AWS
  • Knowledge of the AWS Well Architected Frameworks
  • Proficiency with file-based audio manipulation using mixing, mapping, upmix, downmix, or loudness correction
  • Capable of automating subtitling, captioning conversions using formats such as EBU STL, SCC, IMSC, TTML, Lambca CAP, VTT, or SRT
  • Experience with advanced technologies such as IMF, Dolby Vision, or Dolby Atmos
  • Working knowledge of modern scripting languages: Perl, Ruby, Python, PowerShell
  • Understanding of API protocols
  • Working knowledge of Windows, Mac, Linux server and desktop-based operating systems and familiarity with production software: Apple Pro Apps, Avid, Adobe
  • Thorough knowledge of shared storage technologies such as Network Attached Storage or object-based cloud-based storage technologies
  • Experience working in an Agile Scrum team
  • Experience working in a global team

We Offer

• Competitive pay rate: 25.00 USD negotiable
• Remote work options
• Opportunity to work with a leading media technology company, VIACOMCBS INC

About the Company

Paramount Media Technology division is a part of VIACOMCBS INC, a global leader in the media and entertainment industry. We are committed to delivering high-quality media content and technology solutions to our clients.

Apply now to join our team and contribute to our mission of excellence in media technology.