Senior Solutions Engineer | France | Arabic Speaker | Remote

About the Position

Grafana Labs, the company behind Grafana Cloud, is seeking a Senior Solutions Engineer fluent in Arabic to join our remote team based in France. Our fully managed observability platform is trusted by over 10,000 organizations worldwide. As a Solutions Engineer, you will be the bridge between our technical team, customers, and sales, ensuring customer success through technical expertise and product knowledge.

Responsibilities

• Partner with the Sales team to articulate Grafana's value proposition and strategy to customers.
• Own technical engagements with customers, helping to close complex opportunities.
• Deliver product and technical presentations to potential and existing customers.
• Communicate effectively with customers and internal teams to provide feedback on products and the competitive landscape.
• Drive product conversations based on customer needs and problems.
• Enhance documentation, write blog posts, record videos, and create enablement materials.

Requirements

• 5+ years of technical pre-sales experience.
• Fluent in Arabic.
• Located in France.
• Strong judgment, collaboration, and leadership skills.
• Excellent written and oral communication skills.
• Passion for solving technical challenges and bringing creative solutions to customers.
• Technical mindset with a desire to grow technically.

Nice to Have

• Experience with Open Source technologies or in the Metrics/Monitoring space.
• Experience with sales methodologies like MEDD(P)ICC.

Compensation & Rewards

In France, the OTE (On-Target Earnings) compensation range for this role is EUR 115,750 - EUR 138,000 per year. Actual compensation may vary based on level, experience, and skillset. All roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.

We Offer

• 100% Remote, Global Culture: Collaborate with a diverse, global team.
• Scaling Organization: Meaningful work in a high-growth environment.
• Transparent Communication: Open decision-making and regular updates.
• Innovation-Driven: Autonomy and support to innovate.
• Open Source Roots: Community-driven values.
• Empowered Teams: High trust, low ego culture.
• Career Growth Pathways: Opportunities to grow and develop.
• Approachable Leadership: Transparent and involved executives.
• Passionate People: Join a team of smart, supportive individuals.
• In-Person onboarding: Learn about our work and culture with fellow new team members.
• Balance is Key: 30 days of annual leave per annum, including 3 days reserved for Grafana Shutdown Days.

About the Company

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations. Built on open source and open standards, Grafana Cloud brings AI to observability and observability to AI, providing unified visibility across all data. Our customers include Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce. We are backed by leading investors and operate as a 100% remote company with team members across 40+ countries.

Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, color, nationality, origin, caste, sex, gender identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.