Senior Specialist - Application Support

About the Position

We are seeking a Senior Specialist - Application Support to join our Investment Technology support team in Abu Dhabi. As a member of the team, you will support various applications running in an investment management organization. This position requires both technical and business understanding, and the candidate will interface with a variety of stakeholders including Portfolio Managers, Traders, Middle Office, and Operations teams to investigate and solve system issues.

Responsibilities

• Provide application support to several key in-house and off-the-shelf Investment Technology applications.
• Analyze system logs, understand business workflows, and identify issues within systems.
• Swiftly resolve disruptions to technology services, minimizing user impact, and maintaining service levels.
• Perform detailed root cause analysis, debugging, and interrogation, and implement preventative measures.
• Proactive problem management by determining root cause and escalation to L3 or vendor when necessary.
• Implement production changes and hotfixes as required to resolve incidents/problems.
• Review and creation of high-quality procedures and knowledge articles around applications/processes.
• Ensure service monitoring, reporting, and continuous improvement of the service quality and availability.
• Analyze performance trends and craft action plans to address potential impacts prior to impacts occurring.
• Accountability for own work, proactively collaborates with team members, and makes suggestions to improve practices and looks for automation opportunities.
• Being available for on-call support on a rotation basis.
• Capability to dissect problems into manageable parts and may lead initiatives of varying degrees of complexity.
• Works within guidelines and policies for ongoing work; may receive general mentoring on new assignments and applications.
• Commitment to the service level objective and alignment with section mission and roadmap.
• Help shape new technology standards while bringing new fresh ideas.

Requirements

• Must have

  • Experience supporting PMS/OMS systems such as Charles River or EMS systems such as Flextrade, Liquidnet, BBG EMS, Tethys, Orchestrade, and SpiderRock.
  • Understanding of modern deployment and code management with platforms like GitLab/GitHub and CI/CD concepts preferred.
  • Experience with Databricks or similar data platforms.
  • Basic experience with a programming language and/or scripting language (e.g., Python, PowerShell, Perl, Shell, Bash, Java, JavaScript).
  • Knowledge of middleware technology or systems integrations (MQ, File transfer, Logic Apps).
  • Experience working with ITSM tools like ServiceNow and/or JIRA and technical domains (AWS, Splunk).
  • Good SQL knowledge.
  • Basic knowledge of Automated Schedulers (e.g., Control-M/Stone Branch/Autosys).
  • Desirable experience on monitoring tools such as GENEOS ITRS or Dynatrace.
  • Works across teams to review technology portfolio and make recommendations for procedures and practices.

• Nice to have

  • Bachelor's or Master's degree in computer science or related discipline or equivalent combined education and experience.
  • Minimum of 5 years relevant experience within L2 Application support.
  • Sound technology understanding and application to financial markets.
  • Independent, highly analytical, proactive, and has good communication and interpersonal skills.
  • Ability to plan and organize workload.
  • Is adaptable and able to learn quickly.

We Offer

• Competitive salary
• Relocation friendly
• Opportunity to work in a dynamic and innovative environment

About the Company

Join our Investment Technology support team in Abu Dhabi, where you will be part of a team that supports various applications running in an investment management organization. We value technical and business understanding and encourage proactive problem management and continuous improvement.

Apply Now

If you meet the requirements and are ready to take on this exciting challenge, apply now and become part of our team!