Senior Specialist - Multi Modal Solutions - Global Service Centre

About the Position

Senior Specialist - Multi Modal Solutions - Global Service Centre

Join DP World as a Senior Specialist in Multi Modal Solutions - Global Service Centre, supporting end-to-end execution and governance in backoffice operations.

Responsibilities

• Support end-to-end execution of order-to-cash / booking-to-invoice backoffice activities.
• Monitor backoffice operational performance against agreed KPIs and SLAs, including invoice accuracy, processing cycle time, and exception aging.
• Review high-value and complex transactions, exceptions, and data quality issues for accuracy and compliance.
• Manage internal escalations related to billing discrepancies, data mismatches, and processing delays, and drive timely resolution.
• Coordinate with the onshore Control Tower, Billing, Finance, and Customer Service teams to resolve process and data gaps.
• Provide guidance and support to team members on complex transactions and process exceptions.
• Review equipment record management, detention/demurrage accessorial calculations, empty repositioning, and interchange transaction processing.
• Ensure compliance with established SOPs, governance frameworks, data privacy, and operational controls.
• Support process transitions, knowledge transfer, and stabilization activities for new Operations scope migrating to the GSC.
• Conduct root cause analysis on recurring data and billing exceptions and recommend corrective and preventive actions.
• Participate in automation, digitization, and process improvement initiatives (RPA, EDI enhancements, TMS/billing system upgrades).
• Support preparation and review of operational reports, dashboards, and management presentations.
• Deliver process training, refresher sessions, and knowledge-sharing activities.
• Maintain process documentation, SOPs, and knowledge repositories.
• Support internal and external audit requirements and ensure audit readiness for backoffice transactions.
• Drive a culture of operational excellence, process discipline, and continuous improvement within a non-customer-facing environment.

Requirements

• Prior experience in Trucking, Intermodal/Drayage, Trailer Operations backoffice Transportation/Logistics transactional support, or shared services.
• 6–8 years direct experience in transportation/logistics backoffice operations, billing, order management, or transactional support functions, ideally within a GSC/shared services environment.
• Experience in intermodal rail operations and/or chassis/container administration will be an added advantage.
• Strong knowledge of order/load management, documentation, billing/invoicing, and accessorial processes.
• Understanding of equipment record management, detention/demurrage, empty repositioning, interchange, and freight audit & pay processes.
• Experience managing internal escalations and cross-functional stakeholder coordination (non-customer-facing).
• Strong analytical, decision-making, and problem-solving capabilities.
• Excellent written communication and internal stakeholder management skills.
• Experience working with TMS, billing/ERP platforms, EDI transactions, and reporting/BI tools.
• Advanced knowledge of Microsoft Office applications, particularly Excel.
• Ability to coach, mentor, and support junior team members.
• Ability to work independently and manage multiple priorities within a high-volume transactional environment.
• Flexible to work in rotational shifts as per business requirements, including night shifts, to align with US/global business hours.

Education & Qualifications

• Bachelor's Degree in any discipline.
• Professional certifications in Transportation, Logistics, Supply Chain, Finance/Accounting, Lean, Six Sigma, or Process Excellence will be an added advantage.

We Offer

• Be part of a dynamic, forward-thinking team at DP World India.
• Opportunity to make a real impact and innovate.
• Competitive compensation package.
• Professional growth and development opportunities.

About the Company

DP World exists to make the world’s trade flow better, changing what’s possible for the customers and communities we serve globally. With a dedicated, diverse, and professional team of more than 111,000 employees from 159 nationalities, spanning 77 countries on six continents, DP World is pushing trade further and faster towards a seamless supply chain that’s fit for the future.

We’re rapidly transforming and integrating our businesses -- Ports and Terminals, Marine Services, Logistics, and Technology -- and uniting our global infrastructure with local expertise to create stronger, more efficient end-to-end supply chain solutions that can change the way the world trades.

We’re reshaping the future by investing in innovation. From intelligent delivery systems to automated warehouse stacking, we’re at the cutting edge of disruptive technology, pushing the sector towards better ways to trade, minimizing disruptions from the factory floor to the customer’s door.

Join us and be part of an amazing team that is transforming the future of world trade.