Tech Stack
SplunkAqua Security
Job Description, Responsibilities & Requirements
About the Position
Senior Splunk Technical Account Manager - Cybersecurity
Available in 23 locations
- London, United Kingdom
- Birmingham, United Kingdom
- Bracknell, United Kingdom
- Bristol, City of Bristol, United Kingdom
- Chandlers Ford, United Kingdom
- Chester, United Kingdom
- Crawley, Surrey, United Kingdom
- Edinburgh, United Kingdom
- Feltham, United Kingdom
- Glasgow, Glasgow City, United Kingdom
- Harpenden, Herefordshire, United Kingdom
- High Wycombe, United Kingdom
- Ipswich, United Kingdom
- Macclesfield, United Kingdom
- Malvern Link, Worcestershire, United Kingdom
- Manchester, Manchester, United Kingdom
- Newbury, United Kingdom
- Newcastle Upon Tyne, United Kingdom
- Newport, United Kingdom
- Pulford, United Kingdom
- Reading, United Kingdom
- Uxbridge, United Kingdom
- Westbury, United Kingdom
Responsibilities
As a Security Technical Account Manager, you will:
- Partner with customers in long-term engagements to provide technical guidance on use case development, configuration, and optimization for Enterprise Security (ES) and Splunk User Behavior Analytics (UBA).
- Resolve complex customer challenges proactively to minimize downtime and improve overall system resilience.
- Apply your security domain expertise to accelerate customer adoption of the Splunk security platform.
- Collaborate with cross-functional teams, including Field Sales, Sales Engineering, and Customer Support, to ensure comprehensive customer success.
- Engage continuously with the broader Splunk Account Team to share critical information and align strategic account plans.
- Build scalable team processes, develop collateral, and implement tools to improve operational efficiency across the organization.
- Drive high Customer Satisfaction (CSAT) scores by identifying and documenting compelling customer success stories.
- Identify and champion product expansion opportunities within existing accounts to support customer growth.
- Participate actively in team development initiatives, including mentoring programs and internal training sessions, to foster a culture of continuous learning.
Requirements
- 8+ years of professional IT experience, including a minimum of 5 years of dedicated information security experience.
- Experience using or administering one or more SIEM or security log management systems (such as Splunk, ArcSight, LogRhythm, ELK, Q-Radar, Rapid7, Sentinel, or Chronicle).
- Active Splunk certification combined with hands-on experience managing one or more Splunk premium applications, including Enterprise Security, Splunk SOAR (Phantom), or Splunk UBA.
- Possession of at least one industry-standard security certification, such as GIAC, CISSP, OSCP, or an equivalent credential.
- Professional experience operating within both Unix and Windows environments, including command-line interface proficiency and scripting experience using Bash or Python.
Nice to Have
- Bachelor's degree in Computer Security, Computer Science, Computer Engineering, Mathematics, or equivalent practical experience.
- Demonstrated success in technical consulting or big-data analytics, featuring recent experience in technical design and architecture.
- Understanding of core cybersecurity domains, including security operations, forensics, threat hunting, insider threats, threat intelligence, risk management, vulnerability management, and compliance.
- Proven experience acting as a technical leader, mentor, or subject matter expert in consulting or architectural roles.
- Excellent communication and relationship-building skills to effectively engage with both technical stakeholders and executive leadership.
- Willingness to undergo appropriate security background checks (e.g. UK SC clearance).
We Offer
- Full-time position with a competitive salary.
- Opportunity to work in one of our multiple locations across the UK.
- Be part of a team that is revolutionizing how data and infrastructure connect and protect organizations in the AI era.
- Collaborate with a worldwide network of experts and doers.
- Limitless opportunities for learning and growth.
About the Company
At Cisco, bold ideas, revolutionary innovations, and courageous thinking thrive. Work with impact, be at the forefront of what's next, and power the future for our customers and the world. Our benefits are designed to support every aspect of your life: from your well-being to your time away to your family. A sense of mutual respect and mindfulness permeates our culture-in fact, it’s the key to our success.
Learn more about us at Cisco.
Apply now to join our team and drive customer success with Splunk's security platform.