Job Description, Responsibilities & Requirements
About the Position
We are seeking a Senior SRE - Dynatrace to lead technical efforts and drive observability excellence across our infrastructure. The ideal candidate will architect robust software solutions, manage incidents, and collaborate cross-functionally to ensure system resilience and operational efficiency.
Responsibilities
- Lead technical efforts, providing technical guidance and oversight to team members
- Architect, design, develop, test, deploy and maintain software solutions to meet project requirements
- Collaborate with other technical and non-technical teams to ensure project success
- Participate in the development and delivery of solution requirements, estimates, and timelines
- Maintain the quality of the technical deliverables and adhere to development standards and best practices
- Manage incidents and requests using ServiceNow or JIRA as a tracking tool
- Be available for monitoring and escalation during off-hours and weekends, and carry pager duty for emergencies after hours
- Triage tickets and update ticket details while assessing urgency
- Be open to support on-call on rotation in India as well as in CST timings on a rotational basis
- Drive continuous improvement in MTTD, MTTR, and overall system resilience through proactive analysis and optimization
- Document observability architecture, dashboards, and operational runbooks in Confluence
Requirements
- 5-10 years of experience in software development
- Background in Dynatrace administration and Dynatrace Workflows
- Expertise in Event Management, Extensions, and integrations in Dynatrace
- Proficiency in Infrastructure as code deployments and Terraform
- Skills in Kubernetes automation
- Familiarity with Azure DevOps and ServiceNow
About the Company
EPAM Systems is a global software platform and product development company that partners with the world’s leading brands to deliver innovative digital solutions.