Senior Staff Cloud Security Engineer – Financial Services - Office of the CISO

About the Position

Senior Staff Cloud Security Engineer – Financial Services - Office of the CISO

Join ServiceNow's Office of the CISO as a Senior Staff Cloud Security Engineer, focusing on enhancing cloud security for financial services.

Responsibilities

• Lead multifaceted security conversations, primarily focused on Canada Finserv customers and prospects.
• Understanding security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
• Support ServiceNow’s Sales Teams in Pre- and Post-Sales efforts.
• Respond to prospect and customer questions related to security.
• Conduct security calls with customers.
• Respond to security questionnaires.
• Present and evangelize on AI and cloud adoption & assurance.
• Contribute to the overall messaging and positioning of the Security Office.
• Coordinate and manage end-to-end customer cloud security experience.
• Active participation in Security Industry forums, communities, and standards organizations.
• Participation in discussions & presentations with Partners and Customers.
• Investigate and understand cloud and AI threats.
• Escalation point for Security Incidents & investigations.
• Work with internal teams to resolve security issues arising from investigations and incidents and conduct post mortem’s to ensure issues are properly remediated.
• Propose & develop structural/design changes to advance the security posture of ServiceNow (Voice of the Customer).
• Lead cross-functional teams to accomplish your goals.
• Contribute to contract negotiations related to security terms.

Requirements

• Minimum 12 years experience in IT & 5 years in Cloud Security. Candidate must be eligible to obtain and hold a reliability status in Canada.
• Solid understanding of security concerns associated with Artificial Intelligence solution implementations involving Agentic AI and GenAI.
• Expertise in Financial Services security and regulations desired.
• Excellent communication and presentation skills (i.e. strong interpersonal and customer-facing skills).
• Experience with Cloud Operations (either as a customer or provider) is required.
• Expertise in enterprise cyber defense techniques.
• Desired Industry Certifications: CISSP, CISM, CSSP, CEH or equivalent.
• A general understanding of ITIL and ITSM.
• Understanding of the sales life cycle.
• Expertise in Threat analysis and enterprise cyber defense techniques.
• Deep understanding of Security Operations.
• Ability to articulate complex issues to executives and customers.
• Strong interpersonal skills.
• Self-motivated and driven; ability to perform and excel with little supervision.
• Able to serve as an authoritative source on security.
• Excellent collaborator and teammate; Fluent in English. French speaking a plus.

We Offer

• Flexible or Remote work options in Toronto, Canada.
• Opportunity to work with a global team in a leading AI control tower for business reinvention.
• Be part of a company that values integrity, quality, expertise, precision, communication, and efficiency.
• Competitive salary and benefits package.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.