Senior Staff Engineer, ServiceNow(HRSD,ITSM,SPM)

About the Position

We are seeking a Senior Staff Engineer, ServiceNow (HRSD, ITSM, SPM) to join our global team in the Service Region: South Asia. This role is full-time and requires 7+ years of experience in ServiceNow development, particularly in SPM, CSM, and ITSM modules.

Responsibilities

• Work with global teams to implement and enhance ServiceNow solutions across multiple locations.
• Provide technical expertise for ServiceNow development, primarily within SPM and CSM modules.
• Design, develop, and maintain ServiceNow integrations with enterprise applications.
• Understand business requirements and support process standardization through effective platform design.
• Develop, configure, and customize ServiceNow applications and workflows.
• Create scalable technical solutions aligned with business objectives and platform best practices.
• Configure and customize ServiceNow using UI Policies, UI Actions, Business Rules, and Client Scripts.
• Develop solutions using Jelly Scripting and AngularJS where required.
• Perform component integration testing and support end-to-end solution validation.
• Troubleshoot and resolve application, integration, and platform-related issues.
• Collaborate with business stakeholders, functional teams, and technical teams to deliver high-quality solutions.
• Ensure adherence to ServiceNow development standards, governance, and security best practices.
• Participate in design reviews and provide recommendations for platform improvements.
• Support ServiceNow platform upgrades, enhancements, and continuous improvement initiatives.
• Contribute to the successful implementation and adoption of ServiceNow modules across the organization.

Requirements

• Experience: 7+ years in ServiceNow development.
• Strong experience in ServiceNow SPM, CSM, and ITSM modules.
• Hands-on experience with ServiceNow Service Portal and Integrations.
• Strong experience in designing, developing, and implementing ServiceNow solutions across enterprise environments.
• Experience in gathering business requirements and translating them into scalable technical solutions.
• Strong knowledge of ServiceNow platform architecture, configuration, and customization.
• Hands-on experience with ServiceNow scripting, including Business Rules, Client Scripts, UI Policies, and UI Actions.
• Experience with Jelly Scripting and AngularJS.
• Experience in developing and maintaining integrations with third-party and enterprise applications.
• Strong understanding of ServiceNow development best practices and governance.
• Experience in component integration testing and troubleshooting.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and stakeholder management skills.
• Experience in ITOM, GRC, or HRSD modules will be an added advantage.
• ITIL knowledge is preferred.

Qualifications

• Bachelor’s or master’s degree in computer science, Information Technology, or a related field.

About the Company

👋🏼 We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale - across all devices and digital, and our people exist everywhere in the world (17700+ experts across 39 countries, to be exact). Our work culture is dynamic and non-hierarchical. We're looking for great new colleagues. That's where you come in.