Senior Staff IAM Software Engineer

About the Position

We are looking for a Senior Staff IAM Software Engineer to join our Identity and Access Management (IAM) team. This role is pivotal in enhancing our enterprise Identity and Access Management platform with your full stack and systems expertise.

Responsibilities

• Participate in all technical aspects of team deliverables including quality, performance, maintainability, and scalability.
• Lead the development of end-to-end CI/CD pipelines using GitLab, GitLab Runners, Jenkins, and Nexus.
• Implement infrastructure-as-code and configuration management with Terraform, Ansible, and Puppet.
• Own system integrations across Identity Platforms and ServiceNow - APIs, connectors, provisioning workflows, and lifecycle automation.
• Contribute full stack development across backend services and user-facing IAM workflows; provide technical input on UI design and implementation.
• Apply data analytics to identity governance: RBAC role mining, access pattern analysis, entitlement optimization, and AI-assisted access request recommendations.
• Participate in design and code reviews, ensuring best practices in performance, maintainability, and testability.
• Mentor and guide 4-5 junior to mid-level engineers, fostering a culture of technical excellence, engineering craftsmanship, and continuous improvement.
• Partner with security, compliance, and platform teams to deliver solutions that are secure, scalable, and audit-ready.
• Explore and advocate for new patterns that improve system resilience, developer velocity, and operational maturity.
• Partner with principal-level staff to drive initiatives and maintain organizational standards.
• Design and develop scalable, maintainable, and reusable software components with a strong emphasis on performance and reliability.
• Collaborate with product managers and other engineering teams to define frameworks.

Requirements

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving.
• Deep technical hands-on experience building production enterprise-level platforms.
• Strong IAM Domain Experience with Identity Lifecycle, RBAC/ABAC, Access Certifications, and Privileged Access Management.
• 10+ years of software engineering experience; 3+ years as a senior staff, or equivalent experience and education.
• Full stack development depth: strong backend proficiency (Java or Python, MySQL or PostgreSQL) and working knowledge of frontend technologies (JavaScript, AngularJS, REST APIs, HTML/CSS).
• Systems engineering experience designing and operating complex, distributed enterprise platforms.
• Excellent problem-solving skills and ability to lead large-scale technical initiatives.
• Hands-on experience building CI/CD pipelines and DevOps workflows using GitLab, Jenkins, Nexus, JFrog or equivalent tooling.
• Proficiency with infrastructure automation: Terraform, Ansible, and/or Puppet.
• Identity data analytics ability - designing queries, building pipelines, and deriving actionable insights from operational or identity data sets.
• Familiarity with automated testing frameworks and integrating tests into CI/CD pipelines.
• Strong knowledge of distributed systems, RESTful APIs, and software quality principles including reliability and observability.
• Proven ability to mentor engineers and lead cross-functional technical initiatives from conception to delivery.
• A growth mindset and a passion for staying on top of new technologies and industry trends.

Nice to Have

• Strong knowledge of data structures, algorithms, object-oriented design, design patterns, and performance optimization.
• 10+ years of experience with Java, C#, or another high-level, compiled language.
• 5+ years of experience with automated testing frameworks (e.g., JUnit, Selenium, Playwright, TestNG) and integrating tests into CI/CD pipelines.
• Familiarity with enterprise Identity governance platforms (e.g. SailPoint, Veza) or ServiceNow platform integrations (ITSM/ITOM/workflow).
• Strong understanding of SAML, OAuth2, OIDC, and SCIM.
• Experience with graph databases (Neo4j) or ML-assisted role mining and access recommendation systems.
• Exposure to regulated or compliance-constrained environments (FedRAMP, GCC, or equivalent).
• Experience with AI productivity and coding tools such as Cursor, Windsurf, or equivalent.
• Ability to troubleshoot complex systems and optimize performance across the stack.
• Comfort with development tools such as IDEs, debuggers, profilers, source control, and Unix-based systems.

We Offer

• Base pay of $190,900 - $334,100, plus equity (when applicable), variable/incentive compensation and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.
• Full relocation costs provided for positions in West Palm Beach, Florida.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.