Senior Staff Machine Learning Engineer

About the Position

Join ServiceNow as a Senior Staff Machine Learning Engineer to build agentic AI systems that power our AI-driven experiences.

Responsibilities

• AI Engineering and Delivery: Build the agentic AI and enterprise-scale search systems that power Now Assist, AI Agents, and the AI-driven experiences our customers rely on every day.
• Agentic Architecture: Design and ship multi-agent systems that operate reliably in production.
• Enterprise-grounded Reasoning: Build agents that leverage ServiceNow's data layer to make decisions with context.
• Trust, Safety, and Governance: Own the guardrails that make autonomous systems safe to deploy at scale.
• Retrieval and Grounding: Work closely with our search team to ensure agents are grounded in accurate, low-latency retrieval.
• Model Integration and Evaluation: Integrate frontier models into the Sense → Decide → Act → Govern architecture.
• Technical Leadership: Set the architectural patterns the group works from and raise the bar on agentic design and production AI discipline.

Requirements

• 6+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
• Hands-on experience designing, shipping, and operating agentic systems in production.
• Production-grade Python skills. Systems language (Go, Java, or C++) is a plus.
• Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI).
• Familiarity with RAG and retrieval patterns in production.
• Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.

Nice to Have

• Deeper specialization in search and retrieval at scale or MLOps/model observability.
• Published work or open-source contributions in agentic systems or retrieval.
• Exposure to LLM fine-tuning or inference optimization in production.

We Offer

• Base pay of $201,300 - $352,300, plus equity (when applicable), variable/incentive compensation, and benefits.
• Health plans, including flexible spending accounts.
• 401(k) Plan with company match.
• ESPP, matching donations.
• Flexible time away plan and family leave programs.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.