Senior Staff Software Engineer, Agentic Systems - Moveworks

About the Position

We are seeking a Senior Staff Software Engineer for Moveworks' AI agents to build distributed systems infrastructure. This role is at the heart of the agentic AI wave, focusing on runtime infrastructure that powers AI agents. This is not an ML role but a distributed systems engineering role.

Responsibilities

• Agent orchestration engine - A state machine that manages long-running agent sessions, coordinating planning, execution, and user interaction across multiple LLM calls and tool invocations.
• Distributed session management - Lease-based ownership using DynamoDB conditional writes, heartbeat protocols, and crash recovery via checkpointing.
• Event-driven message pipeline - SQS FIFO queues for ordered delivery, Kafka consumers for event processing, and real-time streaming via gRPC and Socket.IO.
• Structured concurrency - Python asyncio TaskGroups running multiple concurrent tasks per session (message polling, lease heartbeats, output publishing, orchestrator execution) with fail-fast semantics and graceful cancellation.
• Observability infrastructure - OpenTelemetry instrumentation, distributed trace context propagation across async boundaries, custom span lifecycle management for sessions that span minutes.
• Caching and state layers - Redis, DynamoDB KV stores with per-org/per-bot scoping, batch read optimization, and hot-reload configuration.

Requirements

• 12+ years building production backend/infrastructure systems.
• Strong in Python or Go (ideally both).
• Experience designing and operating systems that handle real traffic at scale.
• Comfort with ambiguity - these are novel problems without textbook solutions.

Skills

• Required:
  • Distributed systems: consistency models, idempotency, exactly-once delivery, distributed locking/leasing.
  • Concurrent/async programming: Python asyncio, Go goroutines, structured concurrency, cancellation handling.
  • Event-driven architectures: message queues (SQS, Kafka), pub/sub, backpressure, delivery guarantees.
  • Database systems for infrastructure: DynamoDB (conditional writes, transactions), Redis (connection pooling, pub/sub).
  • Observability: OpenTelemetry, distributed tracing, span context propagation, Prometheus metrics.
  • gRPC/protobuf: streaming RPCs, service interface design, error handling patterns.

We Offer

• Competitive salary and benefits.
• Opportunity to work in a cutting-edge AI environment.
• Collaborative and innovative team culture.

About the Company

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone-freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow-helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

Equal Opportunity Employer

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Accommodations

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