Senior Support Engineer

About the Position

Join AppsFlyer as a Senior Support Engineer in Buenos Aires, where you'll solve complex technical problems and provide exceptional support services.

Responsibilities

• Take end-to-end ownership of customer technical issues, including initial troubleshooting, identification of root cause, issue resolution, and communication
• Serve as point of contact for customer escalations and ensure customer issues are resolved meticulously
• Work with AppsFlyer’s R&D and product teams on escalations and product enhancement requests
• Enrich our client knowledge base with relevant technical information
• Create and lead support improvement processes across the company
• Provide product feedback and insights to the business and R&D teams
• Manage various internal projects; training, ensuring support readiness for new feature releases, etc.
• Being a technical advocate for our VIP customers, working closely with the customer success and business teams

Requirements

• Passion for solving customer issues in a fast-paced environment
• 5+ years of experience with technical support / QA / data analysis / development / technical account management
• Experience in SQL querying and managing data
• Knowledge of at least one programming language
• Excellent written and verbal communication skills
• Ability to handle communications between clients, internal business teams, and engineering teams
• Ability to learn new technologies quickly
• Ability to multitask and work independently
• Structured and process-oriented

Nice to Have

• Web / mobile marketing and digital advertising experience
• Background in web/ SDK/ Mobile development or QA
• Familiar with Big data technologies
• Familiar with working with different APIs
• Experienced in LLM and AI Agent

We Offer

• Opportunity to work in a global company operating from 25 offices across 19 countries
• Equal opportunities for all employees and promotion of diverse talents
• Value and encouragement of curiosity, diversity, and innovation

About the Company

As a Customer Obsessed company, we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel, CEO

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